Mei Bono
Fort Worth,TX
Summary
Customer-oriented sales professional with 2 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
5
5
years of professional experience
Work History
Walmart Associate
Walmart
Fort Worth, TX
09.2022 - Current
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers to determine wants or needs.
Restaurant Waiter
Foti Bono
Athens, Greece
01.2019 - 12.2021
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Participated in special events such as banquets or catering functions held outside the restaurant premises.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Trained new employees to perform duties.
Education
High School Diploma -
Saginaw High School TX
Texas City, TX05-2023
Skills
- Workplace Safety
- Program Support
- Management Support
- Loyalty Program Promotion
- Client Engagement
- Computer Skills
- Complex Problem-Solving
- Patient Evaluation
- Relationship Building
- Customer Service
Languages
Greek
Native/ Bilingual
Albanian
Native/ Bilingual
References
References available upon request.
Timeline
Walmart Associate
Walmart
09.2022 - Current
Restaurant Waiter
Foti Bono
01.2019 - 12.2021
High School Diploma -
Saginaw High School TX