Mei Santosa
Pasadena,USA
Summary
Results-driven Sr. Ecommerce & Operations Coordinator with a successful history at Cuckoo Electronics America, enhancing operational efficiency and elevating customer satisfaction. Proficient in Oracle Netsuite ERP, with a strong focus on team leadership. Achievements include significant improvements in inventory management and vendor relations, leading to streamlined processes and logistical excellence. Dedicated to leveraging expertise for continued growth in ecommerce operations. Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
10
10
years of professional experience
Work History
Sr. Ecommerce & Operations Coordinator
Cuckoo Electronics America
Cerritos, USA
09.2021 - Current
- Managed Online Platform for Amazon Vendor, Amazon Seller, Macy's, Williams-Sonoma, Wayfair, Walmart, Home Depot, and Kohl's
- Utilized NetSuite ERP, SPS Commerce, ShipStation, Shopify, CommerceHub/Rithum, and EDI software to generate routing, shipping documents, labels, and ASNs.
- Performed order management, shipping arrangements, product monitoring, and inventory management.
- Maintained accurate inventory records and managed stock levels to prevent stockouts and overstock situations.
- Resolved shipping discrepancies, such as damaged goods or order errors, by liaising with relevant teams, and addressing customer concerns.
- Coordinated the shipping and receiving process with the warehouse, including order processing, packaging, labeling, and tracking shipments to ensure timely and accurate delivery.
- Communicated with carriers, freight forwarders, and transportation companies to arrange shipments and negotiate transportation rates, optimizing cost-efficiency.
- Worked, developed and maintained relationships with 3PLs, vendors, suppliers, and carriers, ensuring consistent communication, and resolving any shipping-related issues promptly.
- Assisted in the development and implementation of standard operating procedures (SOPs) for the shipping department, leading to improved workflow and efficiency.
- Tracked and analyzed key performance indicators (KPIs) related to inventory, order processing, shipping, and recommended process improvements to enhance productivity.
- Ensured compliance with safety regulations, including hazardous materials handling and documentation, for the safe transportation of goods.
- Trained and supervised order processing and shipping personnel, providing guidance on best practices, and safety procedures.
Ecommerce Specialist
TEDO
Houston, USA
10.2019 - 06.2021
- Diligently monitored website traffic and customer reviews to effectively assess the response to site updates, thereby enhancing user experience and conversion rates
- Proficiently created and maintained product listings across diverse online marketplaces, including Amazon, eBay, and Walmart, maximizing the reach and visibility of our product catalog
- Conducted thorough reviews of landing pages, product information, checkout processes, and other critical website systems to ensure they met high standards of visual appeal, accuracy, and user-friendliness
- Collaborated in decision-making processes related to promotions, including the crafting of enticing discounted offers and cost-effective bulk packages, contributing to revenue growth and customer engagement
- Provided exemplary customer support by promptly addressing inquiries regarding orders, billing, returns, and technical issues, maintaining high levels of customer satisfaction and trust
E-Commerce Team Lead
Seattle Goodwill Industries
Greater Seattle Area, USA
08.2014 - 01.2019
- Spearheaded the creation and daily maintenance of product listings on multiple ecommerce platforms, including eBay, Amazon, Etsy, and Shopgoodwill.org
- Conducted regular assessments of search terms, analytics, and rankings to monitor the performance of listings, implementing recommended strategies to enhance web traffic and sales
- Demonstrated a consistent track record of achieving both personal and departmental goals, contributing to the overall success of the e-commerce team
- Maintained outstanding seller ratings and consistently met performance benchmarks, enhancing the organization's reputation and credibility in online marketplaces
- Effectively managed and updated the online product catalogs, ensuring accuracy and relevance to meet customer demands and market trends
- Provided responsive customer support by promptly addressing inquiries and processing orders, enhancing the customer experience and loyalty
- Collaborated with the shipping department as needed, fostering efficient and seamless order fulfillment processes
Education
Bachelor of Business Administration (BBA) - Operations and Supply Chain Management
City University of New York-Baruch College - Zicklin School of Business
AS - Business Administration and Management
Laguardia Community College - CUNY Long Island CIty
Skills
- Process implementation
- Proficient in Microsoft Office
- Google Suite
- Order Management
- WMS
- Oracle Netsuite ERP
- Shopify
- Shipstation
- SPS Commerce
- CommerceHub
- EDI
- Inventory Control
- Vendor Relationship Management
- Carrier Coordination
- Logistics Rate Negotiation
- Process Improvement
- Shiphawk
- Logistics Management
- Safety Compliance
- Team Leadership
Languages
Indonesian
Native/ Bilingual
References
References available upon request.
Timeline
Sr. Ecommerce & Operations Coordinator
Cuckoo Electronics America
09.2021 - Current
Ecommerce Specialist
TEDO
10.2019 - 06.2021
E-Commerce Team Lead
Seattle Goodwill Industries
08.2014 - 01.2019
Bachelor of Business Administration (BBA) - Operations and Supply Chain Management
City University of New York-Baruch College - Zicklin School of Business
AS - Business Administration and Management
Laguardia Community College - CUNY Long Island CIty
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