Mei Welch-Bernasek
Denver,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy. Highly communicative with more than 2 years of experience as Concierge for a high-end hotel chain.
Overview
2
2
years of professional experience
Work History
Concierge
Maui Concierge, Hyatt Residence Club Kaanapali
06.2021 - 08.2023
- Planned reservations
- Offered efficient service to customers, handling challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and communication skills.
- Managed daily operations of concierge desk and worked as a team to proactively address and solve problems.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Education
University of Colorado Denver
Denver, CO05.2026
High School Diploma -
LahainaLuna High School
Lahaina, HI05.2022
Skills
- Organized
- Time management
- Can work with others
- Personnel Management
Timeline
Concierge
Maui Concierge, Hyatt Residence Club Kaanapali
06.2021 - 08.2023
University of Colorado Denver
High School Diploma -
LahainaLuna High School
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