Mei Welch-Bernasek

Denver,CO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy. Highly communicative with more than 2 years of experience as Concierge for a high-end hotel chain.

Overview

years of professional experience

Work History

Concierge

Maui Concierge, Hyatt Residence Club Kaanapali

06.2021 - 08.2023

Planned reservations
Offered efficient service to customers, handling challenging situations with ease.
Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Remedied issues quickly and effectively through active listening, conflict resolution, and communication skills.
Managed daily operations of concierge desk and worked as a team to proactively address and solve problems.
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

Education

University of Colorado Denver

Denver, CO

05.2026

High School Diploma -

LahainaLuna High School

Lahaina, HI

05.2022

Skills

Organized
Time management

Can work with others
Personnel Management

Timeline