Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mei Ee (Christine) Lim

San Jose

Summary

Dynamic Customer Service Supervisor with a proven track record at SuperMicro, excelling in problem-solving and team leadership. Enhanced service quality through effective training and relationship building, achieving high customer satisfaction. Skilled in handling escalations and streamlining processes, fostering a collaborative environment that drives team success and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Customer Service Supervisor

SuperMicro
01.2025 - Current
  • Supervised daily operations of customer service team to enhance service quality including issuance,tracking and closure of RMA cases
  • Trained staff on company policies, warranty terms and customer agreements to improve adherence to customer satisfaction standards.
  • Developed and maintained positive relationships with clients through effective communication. Developed and maintained strong relationship with customers to maintain loyalty and satisfaction
  • Implemented training programs for new hires, increasing onboarding effectiveness.
  • Collaborated with cross-functional teams to streamline processes and improve customer experience.
  • Provided feedback to management on operational challenges impacting service delivery.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments such as Production team, PM Team, Purchasing Team and other internal team to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems. Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies..
  • Managed escalated cases with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives. Monitoring performance metrics to identify areas for improvement within the team.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
  • Work with IT and process teams to implement system enhancements or automation tools.


Senior Customer Service Specialist

SuperMicro
01.2024 - 12.2024
  • Served as an escalation point for challenging customer situations, effectively diffusing tension and achieving satisfactory resolutions.
  • Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels.
  • Mentored junior team members, sharing best practices and fostering a supportive work environment conducive to growth.
  • Streamlined communication between customers and internal teams, resulting in increased collaboration and problem resolution.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services


Customer Service Specialist

SuperMicro
02.2021 - 12.2023
  • Handling a set of OEM customer account.
  • Act as the primary escalation point of contact for RMA issues. Warranty verification for customers to meer RMA service requirements.
  • Provide weekly report and participate in weekly meeting to discuss and provide solutions on current ongoing issues.
  • Collaborate with internal team such as production team, PM,accounting and other internal team to deescalate RMA issues.
  • Ensure all RMA cases are documented accurately and completely in the company system.
  • Follow up on the RMA backlogs and outstanding to meet schedule commitment to customers.
  • Support OEM customer audits and meetings as required





Account Manager

Team Sable Inc
08.2018 - 02.2021
  • Respond to inquiries regarding order status, shipment schedule, product availability, and pricing.
  • Replying to customers' email and inquiry on sales, products, RMA and support - forwarding the inquiries to respective team and following up on the outcome to ensure customer inquiries and issues are resolved in a timely manner
  • Track all shipment from vendor and ensure all shipment is deliver and received promptly
  • Building positive relationship with current customer and vendor by updating them the current promotions and service availability
  • Review RMA reports and keep optimal inventory level to minimize carrying costs
  • Review Sales Order, Purchase Order and input them into the system
  • Communicating and following up with vendor on current device issued and ongoing project to ensure all the tasks are within the timeline

Senior Customer Relationship Executive

Ambank (M) Berhad
2014 - 2018
  • Achieve the recognition of 2 Million Dollars Club for Retail Banking by successfully closed 2.7 million sales conversion for a particular month of the financial year
  • Achieve the recognition of Top Performers for Retail Banking by successfully maintaining an average of 1.5million sales conversion by 50% more thru creating objection handling FAQ
  • Received an average of 90% customer satisfaction feedbacks that were submitted directly through the company website portal and through feedback email
  • Received more than 900++ calls daily with the average talk time of more then 4++ hours with duties signing up new customers loans, retrieving customer data, presenting relevant product information and cancelling services.
  • Ensure high customer service is provided - all customers inquiry through email, WhatApp, Social media is responded in a timely manner
  • Personal Banker to high priority customer - assisting these customer on their credit cards or unsecured loans application, transaction and investment issues through different platform
  • Attend to customer credit card cancellation request thru emails, branch, website and phone
  • Cross sell credit cards products to waive the annual fees and retain customers


Education

Degree in Mass Communication - Mass Communication

University Science Malaysia
Malaysia
01-2004

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Team leadership
  • Training and mentoring
  • Customer relations
  • Work prioritization
  • New hire training
  • Relationship building
  • Handling escalations
  • Delegating work
  • Customer relationship management (CRM)

Languages

English
Professional Working
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Professional Working
Malay
Professional Working

Timeline

Customer Service Supervisor

SuperMicro
01.2025 - Current

Senior Customer Service Specialist

SuperMicro
01.2024 - 12.2024

Customer Service Specialist

SuperMicro
02.2021 - 12.2023

Account Manager

Team Sable Inc
08.2018 - 02.2021

Senior Customer Relationship Executive

Ambank (M) Berhad
2014 - 2018

Degree in Mass Communication - Mass Communication

University Science Malaysia

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Mei Ee (Christine) Lim