Meiling Ma
Cerritos,CA
Summary
Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue. Knowledgeable and hardworking with a hands-on style and good grasp of marketing, personnel management, inventory coordination and all other areas of restaurant operations. Excellent skills in maintaining records, planning operations, and administering financial operations. Skilled in controlling food costs and labor hours. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Seasoned professional offering solid background building and leading successful restaurant teams handling large volume of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations.
Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with several years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Century 21 Classic Estates
Cerritos, CA
01.2019 - Current
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
Restaurant Owner
Boston Cream Donut
Carson, CA
05.2010 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Developed menus that featured local ingredients while meeting customer demands.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
- Hired, trained and motivated staff to fill all restaurant openings.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Managed and supervised 5 employees in Boston Cream Donut shop.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Restaurant Owner
Allison Donut
Long Beach, CA
03.2003 - 08.2009
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Established standards for quality control, customer service, health and safety regulations.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Master of Science - Taxation
Golden Gate University
San Francisco, CA04-2024
Skills
- Buyers' agent
- Social Media Marketin
- Negotiation
- Sales Presentations
- Property Information Filing
- Real estate development
- Honest and ethical
- Leasing and sales
- Mortgaging
- Payment Collection
- Property Management
- Fluent in khmer, English
- Staff Management
- Inventory Management
- Sales expertise
- Training and development
- Staff hiring
- Accounting oversight
- Menu development
- Business marketing
- Financial Planning
Certification
- B.A Degree of Accounting
- Master Degree of Taxation
- Real Estate Licenses
Languages
khmer
Professional
Timeline
Real Estate Agent
Century 21 Classic Estates
01.2019 - Current
Restaurant Owner
Boston Cream Donut
05.2010 - Current
Restaurant Owner
Allison Donut
03.2003 - 08.2009
- B.A Degree of Accounting
- Master Degree of Taxation
- Real Estate Licenses
Master of Science - Taxation
Golden Gate University
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