Meisha Anderson
San Diego,CA
Summary
Dedicated Customer Service Supervisor with a strong focus on team leadership and customer satisfaction. Proven ability to train staff and enhance service quality, resulting in improved customer relations and operational efficiency.
Overview
34
34
years of professional experience
Work History
Customer Service Supervisor
Chucks Market
San Diego, California
08.2013 - Current
- Supervised daily operations to ensure efficient customer service at the market.
- Trained and mentored staff on effective communication and problem-solving skills.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Conducted performance evaluations to provide feedback and support employee development.
- Coordinated schedules for team members to maintain optimal staffing levels.
- Monitored inventory levels and coordinated restocking efforts with suppliers.
- Answered phone calls and responded to questions and concerns.
Customer Service Representative/Appointment Scheduler
Homerun Hair Design
San Diego, California
02.1992 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled customer inquiries and resolved service-related issues promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed appointment scheduling using salon management software effectively.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Cosmetology/Customer Service
California Hair Design
San Diego, CA06-1990
Skills
- Customer service
- Customer relationship management
- Appointment scheduling
- Retail management software
- Staff training
- Performance evaluation
- Schedule management
- Service quality assurance
- Conflict resolution
Timeline
Customer Service Supervisor
Chucks Market
08.2013 - Current
Customer Service Representative/Appointment Scheduler
Homerun Hair Design
02.1992 - Current
Associate of Arts - Cosmetology/Customer Service
California Hair Design