Dimonika Bray
Brockton,MA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Chick-fil-A
Brockton
01.2023 - 08.2023
- Identified opportunities for process improvement and cost savings initiatives.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained records related to sales for store management.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Customer Service Cashier
Market Basket
Brockton
03.2021 - 01.2023
- Verified that all coupons were valid prior to processing them into the system.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers and provided friendly customer service.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Provided excellent customer service by helping customers locate items they were looking for.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Education
Some College (No Degree) - Biology
University of Massachusetts, Boston
Boston, MASkills
- Oral communication
- Sales techniques
- Customer service orientation
- Customer engagement
- Practice management
- Cash handling
- Computer skills
- Public relations
- Team collaboration
- Product knowledge
- Record and file management
- Collaborative teamwork
- Conflict resolution
- Customer interaction
- Customer service
- Basic accounting
- Sales expertise
- ServSafe
- Heavy lifting capacity
- Patient transfers
- HIPAA compliance
- Problem-solving
- Critical thinking
- Cultural sensitivity
- Time management
- Patient care
- Flexibility and adaptability
- Patient advocacy
- Physical stamina
Languages
English
Full Professional
French
Native/ Bilingual
Lingala
Native/ Bilingual
Spanish
Limited
Certification
- CNA certified
- HIPAA certified
- CPR certified
Accomplishments
- U.S Army
- EDR student ambassador
Affiliations
- Sewing
- Reading
- Tutor
- Camp counselor
- Tech
References
References available upon request.
Timeline
Associate
Chick-fil-A
01.2023 - 08.2023
Customer Service Cashier
Market Basket
03.2021 - 01.2023
Some College (No Degree) - Biology
University of Massachusetts, Boston