Kathy Wolfe
Clarksville,TN
Summary
Proven track record at Dollar Tree, enhancing customer satisfaction through expert resolution of complex issues and strategic engagement initiatives. Skilled in cash handling and customer service, I excel in creating positive shopping experiences, fostering customer loyalty, and exceeding expectations. Demonstrates strong communication and organizational abilities, committed to maintaining high safety and cleanliness standards.
Overview
2
2
years of professional experience
Work History
Associate
Dollar Tree
03.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Greeted customers and offered assistance for increased customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Intense Office Education - Secretary
Pike-Delta-York
Delta, OH05.1986
Skills
- Customer Service
- Computer Skills
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Courteous and Professional
- Oral communication
- Forklift Operation
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Customer Assistance
- Honest and Dependable
- Reliable and Responsible
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Inventory and Stocking
- Organization
- Goal-Driven
- Ability to Lift 40 pounds
- Store Organization
- Product Knowledge
- Basic Mathematics
- Cash Register Operation
- Store Opening and Closing
- Building Customer Loyalty
- Exceeding Customer Expectations
- Customer Needs Assessment
- Cash Drawer Management
- Customer Service
- General Housekeeping
- Cash Register Systems
- Store Recovery
- Oral Communication
- Customer Interaction
Timeline
Associate
Dollar Tree
03.2022 - Current
Intense Office Education - Secretary
Pike-Delta-York
Similar Profiles
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
April NewtonApril Newton
Receiving Checker at Dollar Tree and Family DollarReceiving Checker at Dollar Tree and Family Dollar
Jennifer MetcalfJennifer Metcalf
Assistant Manager/ Store Manager at Family Dollar/Dollar TreeAssistant Manager/ Store Manager at Family Dollar/Dollar Tree