Meka Dupard
Killeen,USA
Summary
Pursuing a Customer Service Representative role, leveraging 25 years of experience in account resolution, payment posting, and customer assistance, complemented by education in Office Management and a high school diploma from Central Texas College.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Interviewer
Promark Research
Houston, TX
04.2026 - Current
- Conducted in-depth interviews to gather qualitative data for market research projects.
- Developed and implemented effective questioning techniques to enhance participant engagement.
- Analyzed interview responses to identify trends and insights for client reporting.
- Utilized software tools for scheduling interviews and managing participant databases efficiently.
Account Representative
Intelogix
Copperas Cove, TX
12.2006 - 04.2026
- Answered incoming calls and made outbound calls to resolve accounts with overdue payments
- Assisted customers with inquiries regarding current accounts
- Served as a resolution specialist
Account Representative
Killeen Daily Herald
Killeen, TX
08.2005 - 10.2006
- Posted payments to accounts
- Assisted customers with payments
Education
Office Management -
Central Texas College
Killeen, TXHigh School Diploma - General High School Curriculum
Central Texas College
Killeen, TXSkills
- Data entry
- Interviewing clients
- Telephone etiquette
- Data collection
- Customer service and assistance
- Inbound and outbound calls
- Typing and written communication
- Microsoft office
- Computer skills
- Payment processing
- Attention to detail
- Problem-solving a
- Reliability
- Self motivation
- Computer proficiency
- Verbal and written communication
Certification
None Specified
Honors & Activities
Awards for meeting quality goals, Recognition for customer compliments, Awards for service, Incentives for accountability
Ability Summary
Dedicated professional with strong listening skills for swift resolution. Committed to following schedules and managing time. Effective and focus at following directions. Skilled at working independently with minimal supervision. Good at organizing.
Additional Information
Ability to type 30 wpm. Strong knowledge of CRM systems such as Salesforce, Avaya, and Live vox. Open to feedback and eager to train.
Searchable Items
- Desired Occupation: Customer Service Representatives
- Desired Salary: ANY/NEGOTIABLE
- Desired Job Location: Texas
- Desired Job Type: Days : Sun, Mon, Tue, Wed, Thu, Fri Shifts : Day, Evening/Swing, Rotating Employment Type : Regular Full or Part Time : FT Willing to Travel : No Willing to Relocate : No Willing to Telecommute : Yes
- Drivers License: Class C - Standard Drivers License
- Security Clearance: None Specified - Improves Searchability
- Job Skills: 33 skill(s)
- Tools and Technology: 87 Technology 31 Tools
- Typing Speed: 40 + wpm
- Language/Proficiency: English / Very Well
Timeline
Interviewer
Promark Research
04.2026 - Current
Account Representative
Intelogix
12.2006 - 04.2026
Account Representative
Killeen Daily Herald
08.2005 - 10.2006
High School Diploma - General High School Curriculum
Central Texas College
Office Management -
Central Texas College