Meka Green
Dallas
Summary
Detail-oriented professional with a strong background in claims analysis, investigations, documentation, and customer service. Expertise in reviewing complex records, assessing liability, negotiating settlements, and delivering exceptional service to clients. Proven ability to handle sensitive cases, collaborate with cross-functional teams, and manage high-stakes situations with professionalism, empathy, and a customer-focused approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
360 Wraps
02.2024 - 08.2024
- Handled client accounts, resolving disputes related to project claims and ensuring customer satisfaction.
- Conducted thorough assessments of client needs, maintaining accurate records of interactions and outcomes.
- Negotiated contracts and warranties, ensuring alignment with company policies and client expectations.
AI Content Writer
Global Logic
04.2024 - 08.2024
- Developed AI content strategies, enhancing engagement on digital platforms
- Optimized workflows, increasing productivity and quality of AI-generated content
- Collaborated with teams to integrate AI solutions, improving project outcomes
- Analyzed metrics to refine AI algorithms, creating targeted content
- Adapted brand tone and voice consistently across all content types, maintaining cohesion with brand messaging from formal white papers to conversational posts
- Utilized AI-driven content tools to generate accurate, audience-targeted text, personalizing content for specific user personas to improve user experience and retention
Area Manager of Operations
Amazon
08.2023 - 02.2024
- Led investigations into operational incidents, including those involving employee injuries and safety concerns.
- Analyzed reports, identified liability, and implemented corrective measures to mitigate risks.
- Managed sensitive situations involving employee disputes and injury claims with discretion and professionalism.
- Collaborated with external vendors, legal teams, and internal departments to resolve claims effectively.
- Achieved and exceeded key performance indicators (KPIs) for company, regional team, and individual performance by fostering collaboration, prioritizing customer satisfaction, and driving team-focused results.
Paralegal
Midland Credit Management
01.2023 - 08.2023
- Conducted comprehensive investigations of claims by analyzing financial, legal, and supporting documentation.
- Assessed case validity and liability, ensuring compliance with regulations and company policies.
- Collaborated with attorneys on litigation strategies, demand letters, and settlement agreements.
- Negotiated equitable resolutions for claims within policy limits, safeguarding client interests.
- Prepared detailed reports on claim activities, maintaining accurate records for audits and case tracking.
Documentation Specialist
Carvana
01.2022 - 02.2023
- Reviewed complex legal and financial documents to verify compliance with laws and company policies.
- Analyzed discrepancies in documentation and worked with internal teams to resolve issues promptly.
- Maintained meticulous claim records, ensuring up-to-date and accurate information for case handling.
- Assisted in the preparation of detailed reports for internal and external stakeholders.
Administrative Assistant
Philander Smith University
09.2018 - 12.2021
- Supported the administrative team by managing communications, maintaining records, and preparing reports.
- Assisted in reviewing and documenting compliance-related claims and complaints.
- Coordinated with internal teams to address claims and escalated issues requiring legal or risk assessment.
Education
Master of Arts - Legal Studies
Webster University
Saint Louis, MO05.2022
Bachelor of Science - Criminal Justice
Philander Smith University
Little Rock, AR05.2019
Skills
- Claims Analysis & Processing
- Legal & Regulatory Compliance
- Documentation & Record Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Claims Management Systems (eg, Xactimate, Guidewire, or similar)
- Case Management Software
- Data Analysis
- Critical Thinking & Problem Solving
- Effective Negotiation
- Strong Written & Verbal Communication
- Time Management & Multitasking
- Attention to Detail
- Collaboration & Teamwork
- Conflict Resolution
- Emotional Intelligence & Empathy
- Key Performance Indicator (KPI) Management
Certification
Paralegal Studies Certificate, Webster University, Saint Louis, MO, 05/01/22
Timeline
AI Content Writer
Global Logic
04.2024 - 08.2024
Account Manager
360 Wraps
02.2024 - 08.2024
Area Manager of Operations
Amazon
08.2023 - 02.2024
Paralegal
Midland Credit Management
01.2023 - 08.2023
Documentation Specialist
Carvana
01.2022 - 02.2023
Administrative Assistant
Philander Smith University
09.2018 - 12.2021
Bachelor of Science - Criminal Justice
Philander Smith University
Master of Arts - Legal Studies
Webster University
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