MEKAEL LAMBERT
Lanham,MD
Summary
Dynamic professional with a proven track record at Safeway, excelling in technical support and project management. Adept at troubleshooting network issues and enhancing customer service experiences. Skilled in video editing with DaVinci Resolve and committed to delivering exceptional digital onboarding assistance. Recognized for effective team collaboration and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Branch Specialist
Tower Federal Credit Union
Laurel, USA
07.2024 - Current
- Serve as a primary point of contact for members, assisting with account access, troubleshooting online banking, and secure onboarding
- Guide members through technology platforms, including digital services and account setup tools
- Accurately manage financial transactions while ensuring adherence to compliance standards
- Promote digital banking tools and educate members on secure usage
Pharmacy Technician
Safeway Pharmacy
Greenbelt, USA
03.2021 - Current
- Process patient prescriptions accurately using pharmacy software systems
- Verify prescription information and assist in resolving insurance claim issues
- Maintain inventory, restock medications, and coordinate with suppliers for fulfillment
- Support pharmacists in preparing medications, including labeling and packaging
- Handle customer inquiries regarding dosages, side effects, and pickup scheduling
- Ensure patient privacy compliance and proper recordkeeping under HIPAA guidelines
- Led project management efforts during peak flu season by identifying and coordinating clinic locations to meet immunization sales goals
Tech & Media Specialist
Freelance
, Remote/On-Site
10.2020 - Current
- Delivered camera operation, livestream setup, and audio/video tech support for churches and small organizations.
- Designed workflows using OBS and DaVinci Resolve for service broadcasting and digital outreach.
- Provided hands-on support for lighting, sound mixing, and file management in post-production.
- Consulted on hardware and software selections to improve church engagement.
- Assembled and configured a custom-built PC to support high-performance video editing and media production workflows.
- Troubleshot hardware and software issues related to multimedia equipment usage.
IT Deployment Technician II
Safeway (ACME Markets)
Greenbelt, USA
09.2021 - 11.2022
- Installed, configured, and supported hardware/software at retail locations
- Managed deployment inventory and resolved software/hardware issues
- Ensured full recoverability of systems and completed pilot test implementations
- Collaborated with on-site teams to optimize system rollout and minimize disruption
- Installed and troubleshooted LAN connections to ensure secure and stable connectivity for POS systems, administrative terminals, and other networked devices
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
06-2029
Skills
- Windows OS
- Pos systems
- Desktop peripherals
- Printers
- Microsoft Office Suite
- OBS
- Experienced in Canva design
- Video editing proficiency
- DaVinci Resolve
- Router/switch setup
- Cable management
- Hardware diagnostics
- Active listening
- Issue resolution
- Digital onboarding assistance
- Inventory tracking
- scheduling
- Record keeping
- Prescription data entry
- Team collaboration
- Problem solving
- Technical support
- Project management
- Customer service
- Network troubleshooting
- Programming languages
Certification
- CPR
- License to Immunize
Timeline
Branch Specialist
Tower Federal Credit Union
07.2024 - Current
IT Deployment Technician II
Safeway (ACME Markets)
09.2021 - 11.2022
Pharmacy Technician
Safeway Pharmacy
03.2021 - Current
Tech & Media Specialist
Freelance
10.2020 - Current
Bachelor of Science - Computer Science
University of Maryland Global Campus
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