Mekailyn Guinyard
812 Cloverwood Dr,USA
Summary
My goal is to obtain a position that will enable me to use my strong organizational and skills. Accomplished and energetic innovator with a solid history of accolades within my career path . Motivated leader with strong organizational and prioritization abilities. Areas of expertise include fraud investigatiot, a banking specialist, dispute specialist and customer service representative .Here are the key points of what I up-held day to day basis in these positions. Resolved an average of 100 cases per week, and consistently met benchmarks on calls-per-hour, accuracy, and volume. Acted as “Manager” for escalated calls Voluntarily completed additional customer service training and became “go-to” mentor for new team members. Word processing and typing, computer operation, filing & data archiving, telephone reception, customer service & relation, problem solving and excellence communications. Critical thinking, independent worker, great time management, detailed, oriented able to think outside the box, quick learner.
Overview
9
9
years of professional experience
Work History
Fraud Investigations
Goldman Sachs
Richardson, TX
10.2023 - Current
- Risk aims to effectively identify, monitor, evaluate and manage the firm’s financial and operational risks - including reputational risk - in support of the firm’s strategic plan. Operating in a fast-changing environment and utilizing the best in class risk framework, Risk teams are analytically curious, have an aptitude for challenges
- Assisted in fraud investigations that resulted in strengthened anti-fraud measures implemented by client companies.
- Analyzed fraudulent activity using data analytics tools to identify patterns and trends.
- Implemented process improvements that enhanced efficiency of investigation workflows.
- Reviewed and assessed risk factors associated with fraudulent transactions to minimize losses.
- Presented findings and recommendations to management, driving strategic decision-making on fraud prevention initiatives.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Complete 20 cases a day investigating before closing
Fraud Analyst
Likewize
Southlake, TX
04.2022 - 10.2023
- As a Asset Protection Analyst I’m responsible for minimizing the business's overall risk. In addition I frequently audit the business operations and insurance claims to ensure Likewize Device Protection is protected against fraud. I also will complete fraud investigations, identify fraudulent trends and make recommendations regarding case development for law enforcement efforts.
- Implement effective fraud detection/control strategies designed to mitigate fraud loss while simultaneously minimizing negative customer impact.
- Adaptable to fast paced, changing environment, having the ability to multi-task and handle conflicting priorities
- Meet critical deadlines and have a strong sense of accountability for managing results in accordance with assigned goals.
- Completing daily reports and conducting research to verify fraudulent activities.
Fraud Customer Representative
Truist Financial
Arlington, TX
11.2021 - 04.2022
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Submit Fraud Claims for unauthorized transactions.
- Verify debit card transactions that flagged for 'suspicious fraud'
- Filed customer complaints and queries, fast-tracking them for problem resolution.
Dispute Analyst
Portfolio Recovery Associates
North Richland Hills, TX
10.2020 - 11.2021
- Assists the Disputes department in the receipt, investigation, and resolution of customer disputes with regards to charged off accounts.
- Perform proper review while receiving customer written and mail correspondence. review original account level documentation along with any legal documents with the customer; take appropriate action if customer disputes the account.
- Determine the appropriate dispute classification; Record and process received dispute; Research disputed account issues.
- Order new and review existing documentation to investigate and resolve the dispute.
- Updating accounts with any hardship’s requests; Setting up payment plans and settlements.
- Placing proper validation, complaints and cease and desist on the account.
- Updating accounts with 3rd party representatives or power attorneys.
- Maintained knowledge of policy, procedures and regulations and following proper regulations for specialty states.
- Viewing certain accounts and work them accordingly such as the bankruptcy; ch. 7, ch. 13 etc.
- Identify violations of FDCPA, FCRA or other company policies and practices
Field Training Officer/Detention Officer
TCSO
08.2017 - 05.2020
- Help recruit employees and teach and train them on how to become a successful officer.
- I supervise inmates (ratio 1:72) daily/ Also Trained New Detentions Officer's
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Transported and escorted inmates to hospitals, court and other institutions.
- Performed searches of people, vehicles, mail items and dormitories.
- Fingerprinted and photographed incoming and released inmates.
- Assigned inmates to open and appropriate housing units.
Education
High School - undefined
Crowley High School
01.2017
Timeline
Fraud Investigations
Goldman Sachs
10.2023 - Current
Fraud Analyst
Likewize
04.2022 - 10.2023
Fraud Customer Representative
Truist Financial
11.2021 - 04.2022
Dispute Analyst
Portfolio Recovery Associates
10.2020 - 11.2021
Field Training Officer/Detention Officer
TCSO
08.2017 - 05.2020
High School - undefined
Crowley High School