Nicole Barber
Spanish Fork
Summary
- Earned ABA Fraud Certification, (can provide) demonstrating advanced knowledge in financial crime prevention, investigation, and regulatory compliance.
- Successfully investigated and resolved complex fraud cases across multiple payment channels, including ACH, POS, ATM, Check Fraud, and Zelle.
- Recognized for accuracy and efficiency in high-volume fraud environments, contributing to reduced financial loss and improved fraud detection processes.
- Led and supported weekly team check-ins to provide emotional support, improve morale, and encourage a collaborative work environment.
- Developed skills in cybersecurity and IT fundamentals through ongoing education, preparing for expanded roles in cyber investigations and threat detection.
- Leveraged psychology background to understand behavioral patterns behind fraud, aiding in more effective investigations and customer interactions.
- Produced clear, concise investigative reports and documentation for audit and compliance purposes, ensuring case integrity and transparency.
Overview
7
7
years of professional experience
Work History
Fraud Investigations
Discover Bank, Member FDIC
05.2018 - Current
- Conducted in-depth investigations across multiple channels including ACH, POS, ATM, Zelle, and check fraud, identifying trends and mitigating risk.
- Analyzed transactional data and customer behavior to detect and resolve fraudulent activity in a timely and compliant manner.
- Collaborated with internal teams and external institutions to gather evidence and support case resolution.
- Maintained detailed documentation and reporting to support regulatory compliance and internal audits.
- Created and presented investigative reports and summaries for leadership, contributing to improved fraud detection strategies.
- Recognized for accuracy, efficiency, and strong judgment in high-volume, high-risk fraud scenarios.
Education
Bachelor Of Science - Psychology
Uvu
Orem, UTCyber Security - Digital Forensics Engineer
Wilmington University
New Castle, DESkills
- Fraud Investigation & Analysis (ACH, POS, ATM, Check, Zelle, Redisputes, Inboxes, Breach and Indems)
- Financial Crime Detection & Mitigation
- Case Documentation Share points & Regulatory Reporting
- Data Analysis & Pattern Recognition
- Cybersecurity Fundamentals (in progress)
- IT Systems & Network Concepts (in progress)
- Risk Assessment & Incident Response
- Internal Collaboration & Cross-Functional Communication
- Emotional Intelligence & Team Support
- Conflict Resolution & Crisis De-escalation
- Strong Attention to Detail & Critical Thinking
- Psychology-Based Behavioral Insight
- Time Management & Prioritization
Timeline
Fraud Investigations
Discover Bank, Member FDIC
05.2018 - Current
Bachelor Of Science - Psychology
Uvu
Cyber Security - Digital Forensics Engineer
Wilmington University
Similar Profiles
Wendie TiffanyWendie Tiffany
Customer Relations Manager at Discover Bank, Member FDICCustomer Relations Manager at Discover Bank, Member FDIC
Wendy WhaleyWendy Whaley
Ira Account Manager at Discover Bank, Member FDICIra Account Manager at Discover Bank, Member FDIC
Ashanti ConoverAshanti Conover
Banking Customer Service Representative at Discover Bank, Member FDICBanking Customer Service Representative at Discover Bank, Member FDIC
Yashira DiazYashira Diaz
Senior Account Specialist at Discover Bank, Member FDICSenior Account Specialist at Discover Bank, Member FDIC
Martin MurrayMartin Murray
Customer Success / Escalations Manager at Better EarthCustomer Success / Escalations Manager at Better Earth