Mekalia Biggs
Tampa
Summary
Detail-oriented dental receptionist with expertise in patient registration, insurance verification, and appointment scheduling. Committed to maintaining HIPAA compliance and ensuring a welcoming environment for patients.
Overview
2027
2027
years of professional experience
Work History
Dental Receptionist
Coast Dental
Tampa
09.2024 - Current
- Processed patient registration forms and verified insurance information efficiently.
- Maintained accurate patient records in the electronic health record system.
- Coordinated with dental staff to ensure smooth workflow during patient visits.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Responded to inquiries from patients regarding their accounts or dental services offered.
Front Desk Receptionist
Serenity Dental
2154 Ashley Oaks Circle Wesly Chapel,
05.2022 - 07.2024
- Greeted and welcomed patients, creating a positive first impression at the dental office.
- Managed appointment scheduling using electronic health record software.
- Answered phone calls and responded to patient inquiries efficiently.
- Maintained patient confidentiality and ensured compliance with HIPAA regulations.
- Processed patient payments and verified insurance coverage, ensuring accurate billing and smooth transactions.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained organized reception area, facilitating efficient guest flow and enhancing overall patient experience.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
Food Service Ambassador
Bush Gardens
Tampa
07.2021 - 04.2022
- Greeted guests and provided menu information at dining locations.
- Assisted in food preparation and maintained cleanliness of service areas.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Resolved customer inquiries and issues promptly to enhance guest satisfaction.
- Processed cash register transactions accurately to ensure efficient order fulfillment.
- Ensured adherence to food safety practices and health regulations to maintain a safe dining environment.
- Handled customer complaints efficiently at dining locations.
- Prepared salads, sandwiches, desserts, and other food items.
- Received shipments of food supplies and ensured they were stored properly according to guidelines.
- Maintained accurate cash handling procedures at all times.
- Adhered to health regulations regarding food safety and sanitation practices.
- Ensured all dishes were properly sanitized before use.
Customer Service Associate in Tool World
Lowes Hardware
Tampa
08.2017 - 06.2021
- Guided customers in locating products and addressing inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained store merchandise displays and organized inventory effectively.
- Recommended products tailored to customer needs and preferences, improving satisfaction and sales potential.
- Assisted customers with returns, exchanges, and refunds.
- Resolved customer inquiries promptly, ensuring positive interactions and fostering loyalty.
- Followed policies and procedures to meet or exceed established performance requirements.
Cashier
Burger King
Wesly Chapel
2017 - 01.2018
- Guided customers in menu selections and accommodated special requests to enhance their dining experience.
- Restocked supplies and monitored inventory levels regularly.
- Followed safety and food handling guidelines consistently.
- Provided friendly customer service in a fast-paced environment.
- Processed payments accurately and efficiently using cash register and various payment methods, ensuring a smooth transaction for customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Welcomed customers and provided knowledgeable answers to inquiries about store products and services, fostering a positive shopping atmosphere.
Health Technician
Shady Oakes ALF
Tampa
09.2013 - 06.2017
- Assisted residents with daily living activities and personal care tasks.
- Ensured cleanliness and organization in resident living areas and common spaces, fostering a safe and welcoming environment.
- Educated patients on procedures and treatments, answering questions regarding post-operative care and medication side effects.
- Collected and documented patients' medical history, identity and proof of address.
- Prepared and administered medications under physician's orders.
Housekeeper
Hampton Inn
Tampa
10.2012 - 08.2013
- Cleaned guest rooms, ensuring high standards of hygiene and presentation.
- Restocked bathroom and kitchen supplies to enhance guest experience.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, ensuring rooms were neat and welcoming.
- Used cleaning chemicals following proper guidelines.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Managed laundry services by washing, drying, and folding linens to maintain cleanliness and availability.
Cleaning Crew Member
Quality Labor Management Corporate Office
Tampa
06.2010 - 12.2011
- Cleaned assigned areas using appropriate tools and cleaning supplies.
- Disposed of waste and recyclables according to company protocols.
- Followed safety guidelines to ensure a safe working environment.
- Sanitized sinks, floors, and mirrors in bathrooms to maintain cleanliness and organization.
- Swept and mopped floors in public areas to enhance overall facility appearance.
- Vacuumed carpets, furniture, and upholstery.
- Dusted furniture, fixtures, and surfaces to uphold a clean and professional environment.
Teacher Assistant
Wee Care Child Care
Tampa
06.2008 - 05.2009
- Aided classroom teacher in managing diverse student needs to promote an inclusive and engaging classroom atmosphere.
- Assisted teachers in generating materials, developing lesson plans, preparing classes, scheduling, distributing exams, and mentoring students to enhance classroom effectiveness.
- Facilitated small group learning activities to reinforce lesson objectives.
- Implemented classroom rules and procedures to maintain discipline and order.
- Built positive relationships with students, parents, teachers, and school administrators to foster a supportive learning environment.
- Supervised children and participated with children in activities.
- Organized classroom materials and resources for effective learning experiences.
- Maintained a clean and organized classroom environment conducive to learning.
- Communicated with parents about children's progress and daily activities.
Education
GED -
Bower's Whitley Career Center
Tampa, FL05-2009
Skills
- Patient registration
- Appointment scheduling
- Patient scheduling
- Dental insurance processing
- Insurance verification
- Insurance billing
- Payment processing
- HIPAA compliance
- Outpatient procedures
- Front desk operations
- Organizational skills
- Answer telephones
- Phone reception
- Route messages
- Supply ordering
- Multitasking
- Effective communication
- Relationship building
- Collaboration and teamwork
- Problem solving
- Self motivation
- Adaptable and flexible
- Self motivation
- Adaptable and flexible
Timeline
Dental Receptionist
Coast Dental
09.2024 - Current
Front Desk Receptionist
Serenity Dental
05.2022 - 07.2024
Food Service Ambassador
Bush Gardens
07.2021 - 04.2022
Customer Service Associate in Tool World
Lowes Hardware
08.2017 - 06.2021
Health Technician
Shady Oakes ALF
09.2013 - 06.2017
Housekeeper
Hampton Inn
10.2012 - 08.2013
Cleaning Crew Member
Quality Labor Management Corporate Office
06.2010 - 12.2011
Teacher Assistant
Wee Care Child Care
06.2008 - 05.2009
Cashier
Burger King
2017 - 01.2018
GED -
Bower's Whitley Career Center