Mekayla Wiley
St. Petersburg,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Hair Stylist
Self-employeed
08.2023 - Current
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Optometric Technician
Dr. Ben Graham Optometry
12.2019 - 04.2021
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Food Production Worker
Steak N Shake
08.2018 - 06.2020
- Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
- Supported inventory management by checking stock levels, ensuring timely replenishment of supplies, and minimizing spoilage.
- Assisted in training new hires on best practices, equipment usage, and safety protocols for optimal performance within their roles.
- Broke down, cleaned, and sanitized work stations Complied with food storage and handling procedures for safe, hygienic operations.
Concessions Worker
Regal Cinemas
11.2019 - 05.2020
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
Seasonal Sales
Macys Department Store
11.2017 - 02.2018
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
Education
No Degree - Medical Assisting
National Healthcare Association
Saint Petersburg, Fl04.2019
High School Diploma -
Penn Foster High School
Scranton, PA04.2019
Skills
- Appointment Coordination
- Customer Education
- Fl Licensed Cosmetologist
- Nha Licensed Medical assistant
- Nha Licensed Phlebotomist
- Bls Provider
- Highly Motivated Self-Starter
- Scheduling
- Data Entry
- Paperwork Processing
- Critical Thinking
- Coordination
- Insurance Processing
References
References available upon request.
Timeline
Hair Stylist
Self-employeed
08.2023 - Current
Optometric Technician
Dr. Ben Graham Optometry
12.2019 - 04.2021
Concessions Worker
Regal Cinemas
11.2019 - 05.2020
Food Production Worker
Steak N Shake
08.2018 - 06.2020
Seasonal Sales
Macys Department Store
11.2017 - 02.2018
No Degree - Medical Assisting
National Healthcare Association
High School Diploma -
Penn Foster High School
Similar Profiles
Victoria HutchinsonVictoria Hutchinson
Mobile Bartender at Self-employeedMobile Bartender at Self-employeed
Bo FaubionBo Faubion
Lawn Care Business Owner at Self-employeedLawn Care Business Owner at Self-employeed
Kaitlyn FrumpKaitlyn Frump
Professional Athlete at Self-EmployeedProfessional Athlete at Self-Employeed
Kiran PKiran P
Legal Practitioner at Self-employeedLegal Practitioner at Self-employeed
Madison SpicerMadison Spicer
Bartender at Billy's Stone CrabBartender at Billy's Stone Crab