Mekeisha Polk
Harvey,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
20
20
years of professional experience
Work History
Cashier
Damasti Catering And Events
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
Blue Plate Catering
09.2008 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
Driver
UPS Customer Center
09.2022 - 01.2023
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Warehouse Worker
Manasha Packaging
04.2018 - 08.2021
- Managed warehouse operations and verified proper shipment procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated equipment while observing standard safety procedures.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Assisted in receiving, stocking and distribution of merchandise.
- Strapped items down over protective padding to secure throughout transportation.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
Coustomer Service Representative
Farmers Insurance Agency
05.2015 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Wait Staff Member
George Jewl
02.2005 - 06.2008
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Education
No Degree - Business
Ashford University
San Diego, CAHigh School Diploma -
Community Youth Development Institute
06.2010
Skills
- Accident Reporting
- Mileage and Service Logs
- Microsoft Word
- Business Management
- Order Picking and Processing
- Verbal and Written Communication
- Shipping and Packaging
- Valid Driver's License
Timeline
Cashier
Damasti Catering And Events
02.2023 - Current
Driver
UPS Customer Center
09.2022 - 01.2023
Warehouse Worker
Manasha Packaging
04.2018 - 08.2021
Coustomer Service Representative
Farmers Insurance Agency
05.2015 - 10.2018
Waitress
Blue Plate Catering
09.2008 - Current
Wait Staff Member
George Jewl
02.2005 - 06.2008
No Degree - Business
Ashford University
High School Diploma -
Community Youth Development Institute
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