Mekenna Bell
Edmond
Summary
Motivated and dependable professional with a strong work ethic and a passion for continuous learning and personal growth. Currently completing a Bachelor’s degree in Psychology, with proven experience in customer service, retail sales, and team-oriented roles. Committed to delivering exceptional results, adapting quickly to new challenges, and contributing positively to any work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
The Grape Wine & Spirits
09.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Performed opening and closing procedures, including completing and filing daily paperwork.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed truck deliveries, including receiving, verifying, and organizing incoming shipments.
- Served as a keyholder, responsible for independently opening and closing the store and completing all required daily paperwork.
- Performed stocking duties, including unloading shipments, replenishing shelves, and maintaining an organized and well-stocked store.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales and Cash Handling Associate
La-Z-Boy Furniture
10.2019 - 04.2020
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Manager
Zoes Kitchen
02.2017 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated adaptability and flexibility by covering various roles within the store as needed, including driver, food prep, and cashier positions.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Responsible for opening and closing procedures such as preparing the dining room, maintaining cleanliness and organization, and following closing checklists to secure the restaurant.
Education
Bachelor of Science - Psychology
University of Central Oklahoma
Edmond, OK05-2025
Skills
- Customer Engagement
- Cash Management
- Team leadership
- Decision-making
- Psychology expertise
- Flexible team player
- Friendly, positive attitude
Timeline
Assistant Manager
The Grape Wine & Spirits
09.2020 - Current
Sales and Cash Handling Associate
La-Z-Boy Furniture
10.2019 - 04.2020
Manager
Zoes Kitchen
02.2017 - 09.2019
Bachelor of Science - Psychology
University of Central Oklahoma
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