MEKENNA JOHNSON

Led and developed an accounts receivable team, driving accurate and timely processing of customer payments while ensuring adherence to company policies and best practices. Oversaw cash flow management, account reconciliations, and monthly aging and financial reporting for leadership review. Partnered cross-functionally with sales and finance teams to resolve billing issues, negotiate payment arrangements, and reduce past-due balances. Processed improvements to streamline collections, improve efficiency, and strengthen financial controls. Created and delivered training programs to support onboarding, performance improvement, and team development

Coordinated clinician schedules and patient appointments while providing high-quality phone support, including confirmations and general inquiries. Managed patient intake and insurance verification, collaborating with insurance providers, referral sources, hospitals, and physician offices. Created and maintained organized filing systems for legal and regulatory documentation. Evaluated clinician performance based on patient feedback, generated invoices, followed up on past-due insurance claims, and supported patient recruitment efforts. Proficient in EHR systems including KINNSER and ALORA.

Managed daily opening and closing operations, implementing process improvements to enhance efficiency and service quality. Planned staff schedules and delegated assignments to meet coverage and operational demands. Led, trained, and developed team members to deliver consistent, customer-focused service through proactive coaching and performance management. Assisted customers with purchases, account setup, and product selection to drive loyalty and sales. Handled POS transactions and payment processing while supporting collections for past-due invoices. Recruited, hired, and onboarded new team members to build and sustain a high-performing staff.