Mekhila Scipio
Farmville,NC
Summary
Experienced Customer Support Representative with expertise in healthcare benefits, member services, provider support, and insurance plan navigation. Skilled in handling inbound calls, outbound outreach, and live chat interactions while delivering resolution-focused customer service. Strong background in sales support, account management, web system navigation, and technical troubleshooting. Proven ability to multitask, problem-solve, and maintain compliance with policies while driving member satisfaction, relationship management, and retention.
Overview
3
3
years of professional experience
Work History
Client Processing Specialist
Ascensus College Savings
09.2024 - 09.2025
- Delivered high-volume transaction processing, data entry, and account maintenance with strong accuracy and attention to detail.
- Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant.
- Conducted quality assurance reviews, identified errors, and provided corrective feedback to improve transaction accuracy and operational efficiency.
- Collaborated with cross-functional teams to meet service-level agreements (SLAs), productivity metrics, and client satisfaction goals.
Contact Center Representative
Concentrix
11.2023 - 09.2024
- Conducted thorough research on federal and state tax regulations, providing valuable insights to clients and team members.
- Analyzed financial statements to identify potential discrepancies or opportunities for improved tax planning strategies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Advocate Specialist
Paycor
11.2022 - 11.2023
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
Education
High School Diploma -
Towers High School
Skills
- Inbound, Outbound & Chat Support
- Member & Provider Assistance
- Web System Support & Troubleshooting
- Resolution-Focused Customer Service
Timeline
Client Processing Specialist
Ascensus College Savings
09.2024 - 09.2025
Contact Center Representative
Concentrix
11.2023 - 09.2024
Customer Advocate Specialist
Paycor
11.2022 - 11.2023
High School Diploma -
Towers High School
Personal Information
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