MeKiyah Muthalaly
Fayetteville,NC
Summary
Dynamic and detail-oriented professional with a proven track record in customer service and specimen handling, exemplified during tenure at CSL Plasma. Skilled in venipuncture and maintaining HIPAA compliance, | excel in high-pressure environments, ensuring accuracy and patient care. Collaborated effectively with staff, enhancing team productivity and patient satisfaction.
Overview
5
5
years of professional experience
Work History
Phlebotomist
CSL Plasma
01.2022 - 09.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Truck Unloader
Lowes Distribution Center
12.2019 - 10.2021
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Assisted other team members in navigating large loads.
Packer
Life Style Staffing
09.2018 - 07.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Improved team collaboration through effective communication and coordination with coworkers.
Cashier Team Lead
Wendy's
10.2017 - 03.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
No Degree - Phlebotomy
Stepping Stone Medical
Statesville, NC09-2021
High School Diploma -
Seventy First High School
Fayetteville, NC06-2018
Skills
- Venipuncture
- Order of draw
- HIPAA
- Specimen handling
- Sample and specimen collection
- Customer satisfaction measurement
- Documentation
- Fraud prevention
- Telephone skills
- Data Entry
Timeline
Phlebotomist
CSL Plasma
01.2022 - 09.2022
Truck Unloader
Lowes Distribution Center
12.2019 - 10.2021
Packer
Life Style Staffing
09.2018 - 07.2019
Cashier Team Lead
Wendy's
10.2017 - 03.2018
No Degree - Phlebotomy
Stepping Stone Medical
High School Diploma -
Seventy First High School
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