MeKiyah Muthalaly
Fayetteville,NC
Summary
Dynamic and detail-oriented professional with a proven track record in customer service and specimen handling, exemplified during tenure at CSL Plasma. Skilled in venipuncture and maintaining HIPAA compliance, | excel in high-pressure environments, ensuring accuracy and patient care. Collaborated effectively with staff, enhancing team productivity and patient satisfaction.
Overview
5
5
years of professional experience
Work History
Phlebotomist
CSL Plasma
Columbia, SC
01.2022 - 09.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Truck Unloader
Lowes Distribution Center
Statesville, NC
12.2019 - 10.2021
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Assisted other team members in navigating large loads.
Packer
Life Style Staffing
Statesville, NC
09.2018 - 07.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Improved team collaboration through effective communication and coordination with coworkers.
Cashier Team Lead
Wendy's
Fayetteville, NC
10.2017 - 03.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
No Degree - Phlebotomy
Stepping Stone Medical
Statesville, NC09-2021
High School Diploma -
Seventy First High School
Fayetteville, NC06-2018
Skills
- Venipuncture
- Order of draw
- HIPAA
- Specimen handling
- Sample and specimen collection
- Customer satisfaction measurement
- Documentation
- Fraud prevention
- Telephone skills
- Data Entry
Timeline
Phlebotomist
CSL Plasma
01.2022 - 09.2022
Truck Unloader
Lowes Distribution Center
12.2019 - 10.2021
Packer
Life Style Staffing
09.2018 - 07.2019
Cashier Team Lead
Wendy's
10.2017 - 03.2018
No Degree - Phlebotomy
Stepping Stone Medical
High School Diploma -
Seventy First High School