Mekka Toussaint
Providence,RI
Summary
My employment experience is in the areas of customer service. The food service industry is my background; this includes organizing events and coordinating the dining room staff, directing customers to tables and scheduling reservations. I am committed to creating a welcoming atmosphere with staff and a unique dinning experience to our clients.
Overview
3
3
years of professional experience
Work History
Hostess
The Harp Irish Pub
Boston
01.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Food Runner
Wagamama Restaurant
Boston, MA
04.2022 - 09.2022
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Host
Olive Garden Restaurant
Stoughton, MA
08.2020 - 02.2021
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating and menu information.
Education
High School Diploma -
Boston Adult Technical Academy
Boston 06.2023
Skills
- Table Setting Arrangements
- Guest Relations
- Menu Presentation
- Table Setting Knowledge
- Greeting and Escorting Guests
- Cleaning and Sanitation
- Dining Customer Service
- Guest Accommodations
- Hospitality Service Expertise
Timeline
Hostess
The Harp Irish Pub
01.2023 - Current
Food Runner
Wagamama Restaurant
04.2022 - 09.2022
Host
Olive Garden Restaurant
08.2020 - 02.2021
High School Diploma -
Boston Adult Technical Academy