Mel Manlpaig
Snowmass Village,CO
Summary
Mid level management professional with an high interest in building Advance Leadership Position. Determined and highly motivated delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to dierent situations. Motivated with passion for guest concern and services. Proactive with history of managing multiple tasks in various areas with specialties in conict resolution, team coordination and customer support. Highly organized, detail- oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Destination by Hyatt
Snowmass, CO
10.2023 - Current
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
Area Supervisor
Destination by Hyatt
Snowmass, CO
07.2023 - Current
- Supervised front office staff, including hiring and training new employees. Ensuring proper customer service standards were met.
- Scheduled staff shifts and assigned duties as needed. Implementing policies and procedures related to the front office operations.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Co-Founder
Jane's Cleaning services
Griffin, GA
06.2019 - Current
- Developed and implemented business plan to secure venture capital funding.
- Created and maintained corporate website, marketing materials, and social media accounts.
- Negotiated contracts with suppliers for goods and services.
- Managed overall workflow of projects from conception to completion.
Night Auditor/Front Desk Specialist
Bellyard Hotel
Atlanta, GA
01.2023 - 07.2023
- Assisted guests at check-in, providing information on various services within hotel.
- Completed end-of-day reconciliations of cash drawers and credit card transactions. Handled night audit paperwork, verification of daily room occupancy and hotel, restaurant and market revenue.
- Proceed bank balanced sheets, collecting advance deposits transactions. Settling remaining balance for next day departure operations.
Concessions Manager
NASCAR
Charlotte, NC
03.2018 - 11.2022
- Maintained records of food sales, labor costs, and other related expenses. Supervised team of concession staff to ensure efficient operations.
- Ensured that all food safety regulations were followed at all times. Providing customer service support in resolving customer complaints or issues.
- Managed cash flow by accurately tracking transactions on POS system and reconciling receipts with bank deposits.
Education
Bachelor of Arts - Bussines Management Administration
Holy Angel University
Angeles City Philippines04.2012
Skills
- In-depth understanding of LightSpeed, GXP, SMS, Zingles, Dormakaba & Medallia
- Strong attention to detail and able to communicate efficiently in both verbal and written contex
- Customer relation and service Creative problem solving
- Bank Balance Sheets, POS system operation
- Food and Beverage Operations
- Money Handling
- UKG, Payroll
- Payroll Administration
- Microsoft Excell, World, Power point
- Supply Ordering and Management
Reference Contact
- Eduardo Clearo (856)979-1665 - Hotel General Manager
- John Robert Figueras (470)312-4296- Senior Relation Banker
- Jewel Andrea (586) 480-8313- Registered Nurse
Timeline
Front Office Manager
Destination by Hyatt
10.2023 - Current
Area Supervisor
Destination by Hyatt
07.2023 - Current
Night Auditor/Front Desk Specialist
Bellyard Hotel
01.2023 - 07.2023
Co-Founder
Jane's Cleaning services
06.2019 - Current
Concessions Manager
NASCAR
03.2018 - 11.2022
Bachelor of Arts - Bussines Management Administration
Holy Angel University
Similar Profiles
Jillian BaileyJillian Bailey
Front Desk Agent at The Carolina Inn, A Destination by Hyatt HotelFront Desk Agent at The Carolina Inn, A Destination by Hyatt Hotel
MARY SMITHMARY SMITH
Event Planning Manager at Wild Dunes Resort: A Destination By HyattEvent Planning Manager at Wild Dunes Resort: A Destination By Hyatt
Claudia Handal GonzálezClaudia Handal González
Front Office Supervisor at 7Pines Resort - Destination by Hyatt - 5*Front Office Supervisor at 7Pines Resort - Destination by Hyatt - 5*