Mel Michaels
Puyallup,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure the position of Box Truck Driver. Ready to help the team achieve company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner
Pacific Lotus Cargo Company
08.2023 - 01.2024
- Boosted customer satisfaction by ensuring timely and accurate deliveries, and maintaining open communication with clients.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Operated with safety and skill to avoid accidents and delays.
- Managed day-to-day business operations.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Lead Driver
EcoLube
04.2023 - 08.2023
- Enhanced delivery efficiency by optimizing routes and implementing GPS tracking systems.
- Reduced fuel costs through strategic route planning and diligent vehicle maintenance.
- Maintained clean driving record, adhering to all safety regulations and company policies.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove safely in various weather and road conditions to avoid accidents.
- Monitored inventory levels throughout delivery process; communicated discrepancies quickly to minimize losses.
CO2 Microbulk Driver Technician
Airgas
09.2022 - 07.2023
- Delivered CO2 products to established customers along assigned routes
- Monitored truck pressure to ensure that it is operated properly and efficiently
- Performed pre- and post-trip vehicle inspections, documenting deficiencies, and ensuring safety
- Worked closely with Micro Bulk customers to maintain optimal levels of customer service
- Maintained neat, clean, and professional personal appearance.
- Improved safety and efficiency by conducting thorough vehicle inspections and maintenance.
- Provided exceptional customer service through timely deliveries and professional communication.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Emergency Medical Technician/Emergency Room Technician
Olympic Ambulance
02.2018 - 01.2021
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Lead Driver
Oak Harbor Freight Lines
07.2014 - 10.2018
- Established logistical leadership in managing transportation of inventory from warehouses and production areas to assigned retail and business locations
- Provided exceptional customer service to a diverse range of customers, managing loading and unloading services, product delivery and documentation for clientele
- Utilized time management in ensuring on time deliveries, effectively achieving customer satisfaction and retention
- Dependable CDL driver, providing exceptional customer service and timely delivery of goods and materials based upon assigned routes
- Utilized a clean driving record in achieving successful completion of routes and deliveries leading to client satisfaction and retention
- Provided high quality customer service to a diverse range of high-profile clientele including Amazon, GE, Harbor Freight, Sysco and Wal-Mart.
- Enhanced delivery efficiency by optimizing routes and implementing GPS tracking systems.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
Owner, Manager
Stranger Than Fiction Books
01.2007 - 01.2011
- Orchestrated the development and launch of a new bookstore location, managing all internal operations including Human Resources, inventory, customer relations, budgets, and P&L.
- Designed new programs for writers and authors to present monthly readings to public.
- Recruited and trained new team members in supporting overall business operations leading to annual revenue and profit growth.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Inventory & Warehouse Manager
Borders Books
01.2000 - 01.2007
- Managed all aspects of inventory operations for store location, overseeing merchandise logistics and transportation services.
- Maximized sales in maintaining efficient numbers of stock in support of organizational goals and objectives.
- Assist management in addressing and resolving customer issues related to inventory searches, providing effective execution of inventory stock, while monitoring daily receipts and returns for customer orders.
- Led all store open and closing operations each shift.
- Integrated key business acumen in improving store profitability.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Fostered positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Education
Barber College -
Bates Technical College
Tacoma, WA01.2024
Ph.D. Transformative Studies -
California Institute of Integral Studies
San Francisco, CA01.2020
Master of Fine Arts, Creative Writing -
Goddard College
Plainfield, VT01.2008
Bachelor of Arts -
Evergreen State College
Olympia, WA01.2005
Skills
- Strategic Planning & Analysis
- Team Leadership
- Customer Retention
- Operational Management
- Adept at Navigating Ambiguity
- Customer Service
- Project Management
- Strong Interpersonal Skills
- Critical Thinking
- Problem Resolution
- Regulatory Compliance
- Verbal and written communication
Certification
- CDL Truck Training/Driver
- EMT - Certified Emergency Medical Technician
- EMT - Emergency Medical Technician
Timeline
Owner
Pacific Lotus Cargo Company
08.2023 - 01.2024
Lead Driver
EcoLube
04.2023 - 08.2023
CO2 Microbulk Driver Technician
Airgas
09.2022 - 07.2023
Emergency Medical Technician/Emergency Room Technician
Olympic Ambulance
02.2018 - 01.2021
Lead Driver
Oak Harbor Freight Lines
07.2014 - 10.2018
Owner, Manager
Stranger Than Fiction Books
01.2007 - 01.2011
Inventory & Warehouse Manager
Borders Books
01.2000 - 01.2007
Barber College -
Bates Technical College
Ph.D. Transformative Studies -
California Institute of Integral Studies
Master of Fine Arts, Creative Writing -
Goddard College
Bachelor of Arts -
Evergreen State College
Similar Profiles
Khashayar DarbandiKhashayar Darbandi
Executive Manager at Gulf And Pacific Shipping and Cargo ServicesExecutive Manager at Gulf And Pacific Shipping and Cargo Services
Lai Hang Coco WongLai Hang Coco Wong
Cargo Services Supervisor at Cathay Pacific Cargo TerminalCargo Services Supervisor at Cathay Pacific Cargo Terminal
Erica SudaErica Suda
Human Resources Generalist at Pacific Air CargoHuman Resources Generalist at Pacific Air Cargo