Mel Michaels
Puyallup,WA
Summary
Versatile and dynamic, with a proven track record in leadership and customer service, honed across diverse roles from Stranger Than Fiction Books to St. Michael's Medical Center. Excels in critical thinking and mentoring, driving significant improvements in team performance and customer satisfaction. Demonstrates outstanding presentation and interpersonal skills, ensuring excellence in every professional endeavor.
Overview
25
25
years of professional experience
Work History
Barber Apprentice
Sport Clips
Bonney Lake, WA
07.2024 - Current
- Maintained cleanliness and organization of barber shop by sweeping floors, sanitizing tools, and restocking supplies
- Greeted customers upon arrival and ensured their comfort throughout the service
- Observed and learned various cutting techniques, styles, and trends from experienced barbers
- Demonstrated proficiency in using barbering tools such as clippers, shears, razors, combs, and brushes
- Attended training sessions on sanitation practices to ensure a clean environment for both staff members and clients
- Collaborated with team members to create a welcoming atmosphere that promoted repeat business
- Performed basic hair styling tasks including shampooing, conditioning, blow-drying, and applying styling products
- Gained experience in men's grooming services such as beard trims or hot towel shaves
- Adhered to state regulations regarding health codes related to barbering practices
- Demonstrated professionalism by maintaining confidentiality about client conversations or personal information shared during appointments
Poetry Professor
Tacoma Community College
Tacoma, WA
07.2023 - 08.2024
- Educate students in reading, writing, and reviewing poetry, fiction, and creative non-fiction
- Assess student performance, adjust curriculum, create individual study plans, and edit and translate written work
- Structured assignments with clear goals and criteria for assessment.
- Delivered course lectures using modern technology to enhance student comprehension.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Adapted instruction methods to address individual student needs.
- Encouraged students to actively participate in class through positive reinforcement and engagement techniques.
QA Technician & Line Operator
Agro Couture/Slab Mechanix
Tacoma, WA
04.2024 - 07.2024
- Operate and monitor production line equipment in a cannabis industry setting.
- Package finished products according to company standards and procedures.
- Perform quality checks to ensure products meet food safety and quality standards.
- Operate and troubleshoot production line equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Inspected finished products for quality and adherence to customer specifications.
- Loaded and unloaded items from machines, conveyors and conveyances.
- Measured and weighed items to meet quality standards and prevent waste.
- Troubleshot various issues that arose during shift operations using problem-solving skills.
CO2 Microbulk Delivery Technician
Airgas
Renton, WA
09.2022 - 07.2023
- Ensured timely delivery of CO2 products by following assigned distribution pathways.
- Maintains optimal truck pressure for proper operation and efficiency.
- Conducts comprehensive vehicle inspections before and after trips to identify issues.
- Collaborates with Microbulk customers to ensure optimal customer service levels.
- Ensures clean, neat, and professional look for both self and vehicle.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
UMO Technician/Driver
EcoLube Recovery LLC
Puyallup, WA
04.2022 - 09.2022
- Operated a class B vacuum truck for oil/water separator cleaning services.
- Recovered and recycled used motor oil transported from the facility to Portland.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Emergency Department Technician
St. Michael's Medical Center
Silverdale, WA
08.2021 - 12.2021
- Conducted triage assessments on incoming patients to determine priority of care based on severity of condition.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed CPR, splinting of fractures, wound treatment and other life saving measures.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Observed and assessed incident scenes to maintain safety of first responders.
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
- Reported infectious disease cases to appropriate medical authorities.
- Worked closely with accepting hospitals to relay patients' vitals and fill out patient reports.
- Evaluated patients' medical status and monitored vital signs during transit.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Responded to emergency calls to provide immediate medical assistance and transportation to medical facility.
Emergency Medical Technician
Olympic Ambulance
Bremerton, WA
07.2019 - 12.2021
- Executed timely response for a variety of 911 calls by the public, providing exceptional emergency medical assistance to the community
- Utilized strong interpersonal skills in assessing patient conditions while determining an accurate course of treatment leading to public satisfaction
Lead Driver
Oak Harbor Freight Lines
Auburn, WA
01.2014 - 01.2017
- Led logistics management in coordinating transportation of inventory to retail and business locations.
- Delivered outstanding customer service to diverse clientele.
- Executed time management skills to ensure timely deliveries.
- Managed multi-million dollar accounts for prominent clients including Amazon, University of Washington and Microsoft.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Verified load against shipping papers to ensure accuracy of shipment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Lead Driver
Air Van North American
Tacoma, WA
01.2012 - 01.2013
- Conducted timely delivery of goods and materials on assigned routes.
- Maintained clean driving record to ensure timely route completions.
- Ensured top-notch customer support for prominent customers including Amazon and Harbor Freight.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Worked with cross-functional teams to achieve goals.
Owner, Manager
Stranger Than Fiction Books
Vashon Island, WA
01.2008 - 01.2011
- Led new bookstore location development and launch, overseeing all internal operations.
- Created innovative programs for writers and authors to present monthly readings to the public.
- Hired and mentored new team members, enhancing overall business operations.
- Oversaw strategic planning to boost store sales via public relations, customer service, and visual merchandising.
- Implemented a fresh model prioritizing quality customer service within a customer-centric environment.
- Hosted the 10th Muse Open Mic Salon weekly, driving strong community engagement.
- Oversaw budgeting and financial management.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Inventory & Warehouse Manager
Borders Books
Federal Way, WA
01.2000 - 01.2006
- Oversaw merchandise logistics and transportation services for store location.
- Boosted sales by efficiently managing stock levels to align with organizational objectives.
- Supported management in resolving customer difficulties regarding inventory searches.
- Managed store opening and closing duties each shift.
- Enhanced financial performance through strategic business insights.
- Spearheaded new strategic initiatives to improve store sales operations.
- Enhanced a customer-oriented and sales-centric atmosphere via effective team coaching, mentoring, and training.
- Organized and initiated writing groups, attracting up to 50 participants per event.
- Communicated regularly with other departments regarding supply chain activities.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Certification - Barbering
Bates Technical College
Tacoma, WA09-2024
Ph.D. - Transformative Studies
California Institute of Integral Studies
San Francisco, CA01.2020
Master of Fine Arts - Creative Writing
Goddard College
Plainfield, VT01.2008
Bachelor's Degree - Literature
Evergreen State College
Olympia, WA01.2005
Skills
- Presentation Skills
- Writing Skills
- Critical Thinking
- Mentoring
- Teaching
- Logistics
- Subject-Specific Tutoring
- Merchandising
- EMT Experience
- Administrative Experience
- Student-Centered Instruction
- Creative Writing
- Technical Writing
- Strong Interpersonal Skills
- Higher education teaching
- Leadership
- Curriculum Development
- Team Leadership
- Classroom Management
- Research
- Customer service
- Problem Resolution
- Load & unload
- Negotiation
- Client consultation
- Outstanding customer service
- Scissor-over-comb
- Hot towel treatments
- Scalp massage
- Professional manner
- Retail salon products
- Texturizing techniques
- Shampooing expertise
- Sanitation practices
Accomplishments
- Transing Beatitude: Exploring Vulnerability through the Beat Lens – a Scholarly Narrative on Body, Sex, Shame and Risk
References
References available upon request.
Timeline
Barber Apprentice
Sport Clips
07.2024 - Current
QA Technician & Line Operator
Agro Couture/Slab Mechanix
04.2024 - 07.2024
Poetry Professor
Tacoma Community College
07.2023 - 08.2024
CO2 Microbulk Delivery Technician
Airgas
09.2022 - 07.2023
UMO Technician/Driver
EcoLube Recovery LLC
04.2022 - 09.2022
Emergency Department Technician
St. Michael's Medical Center
08.2021 - 12.2021
Emergency Medical Technician
Olympic Ambulance
07.2019 - 12.2021
Lead Driver
Oak Harbor Freight Lines
01.2014 - 01.2017
Lead Driver
Air Van North American
01.2012 - 01.2013
Owner, Manager
Stranger Than Fiction Books
01.2008 - 01.2011
Inventory & Warehouse Manager
Borders Books
01.2000 - 01.2006
Certification - Barbering
Bates Technical College
Ph.D. - Transformative Studies
California Institute of Integral Studies
Master of Fine Arts - Creative Writing
Goddard College
Bachelor's Degree - Literature
Evergreen State College
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