Melaine McQueen
Atlanta,United States
Summary
Beauty Advisor with a proven track record of driving significant sales growth and enhancing customer loyalty through expert product knowledge and exceptional customer service. Front Desk Agent experienced in streamlining check-in/out processes, resolving guest issues promptly, and improving guest satisfaction and loyalty rates. Skilled in teamwork, communication, and proactive problem-solving, ready to contribute to a dynamic team.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Ulta
Atlanta
12.2024 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Created a positive shopping experience for each customer through effective communication skills.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Front Desk Agent
Marriott International
Atlanta
01.2022 - 06.2023
- Managed guest check-ins/outs, resolving issues promptly, enhancing guest satisfaction and loyalty
- Improved guest experience through efficient problem-solving, leading to higher satisfaction rates
- Addressed and resolved guest complaints effectively, contributing to a positive stay experience
- Ensured seamless check-in/out processes, resulting in increased guest loyalty and repeat visits
- Streamlined check-in/out processes, enhancing guest satisfaction
- Implemented proactive issue resolution strategies, resulting in improved loyalty rates
Education
Esthetics -
International School of Skin Nailcare & Massage Therapy
Sandy Springs06-2025
Skills
- Mild Chemical Peels
- Red Light Therapy
- Microderm Abrasion
- Sales Experience
- Spa Management
- Special FX Makeup
- Waxing
- High Frequency
- Microcurrent
- Skin analysis
- Makeup application
- Inventory control
- Upselling and cross selling
- Cosmetics and facial care services
- Beauty product knowledge
Timeline
Beauty Advisor
Ulta
12.2024 - Current
Front Desk Agent
Marriott International
01.2022 - 06.2023
Esthetics -
International School of Skin Nailcare & Massage Therapy