Briannie Walters
Miramar,FL
Summary
Dedicated and results-driven licensed esthetician with three years of professional experience in delivering personalized skincare treatments. Passionate about helping clients achieve their skincare goals in a relaxing, rejuvenating environment.
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Esthician- Receptionist
Silent Moment Massage and Spa
Fort Lauderdale, FL
02.2024 - Current
- Provide customized skincare treatments, including hydra facials, LED light therapy, chemical peels, microdermabrasion, and high-frequency treatments, while offering personalized skincare consultations to meet client needs.
- Conduct detailed consultations to determine client goals and recommend appropriate treatments.
- Maintain a relaxing and clean spa environment, ensuring client comfort and satisfaction.
- Foster strong client relationships by delivering outstanding service and ensuring long-term loyalty.
- Stay up-to-date with the latest skincare trends and product innovations to enhance service offerings.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Monitored stock levels of retail items such as lotions, creams, oils, ensuring adequate supply at all times.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Front Desk Receptionist- Esthician
JW Marriott Marquis
Miami, Florida
09.2022 - 10.2023
- Delivered high-quality esthetic services, including customized skincare consultations and treatments.
- Built a loyal client base through exceptional service and personalized treatment plans.
- Promoted and sold skincare products, offering expert advice on at-home care routines.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Guided customers through facility tours explaining spa resources and amenities.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Advised customers of seasonal promotions to create rapport and improve sales.
Education
Esthician
Hollywood Institute of Beauty Career
Hollywood, FL10-2020
High School Diploma -
North Miami Beach Sr. High
North Miami Beach, FL06-2010
Skills
- Scheduling appointments
- Calm demeanor
- High-frequency treatments
- LED light therapy
- Hydra facials
- Microdermabrasion
- EMS & EL
- Mild chemical peels
- Client consultation and customized treatment plans
- Expertise in skincare products and techniques
- Outstanding customer service and communication skills
Certification
- Licensed Esthician
- Hydrafacial Certification
- LED Light Therapy Certified
- Dermalogica Clean Touch Certified
- HIV & AIDS Certified
Timeline
Esthician- Receptionist
Silent Moment Massage and Spa
02.2024 - Current
Front Desk Receptionist- Esthician
JW Marriott Marquis
09.2022 - 10.2023
- Licensed Esthician
- Hydrafacial Certification
- LED Light Therapy Certified
- Dermalogica Clean Touch Certified
- HIV & AIDS Certified
Esthician
Hollywood Institute of Beauty Career
High School Diploma -
North Miami Beach Sr. High
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