Mariah Olson
Park Nicollet Clinic
MINNEAPOLIS,MN
6
years of professional experience
Detail-oriented Medical Receptionist with expertise in appointment scheduling, insurance verification, and HIPAA compliance. Proven ability to enhance clinic efficiency through effective patient communication and streamlined processes.
Work History
Medical Receptionist
1 Year 4 Months- Processed patient registrations and insurance verifications with accuracy and attention to detail.
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated communication between patients and medical staff, ensuring seamless information flow.
- Assisted in maintaining electronic health records, adhering to compliance and privacy standards.
- Monitored inventory levels of office supplies, placing orders as needed to ensure availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Concierge
11 Months- Provided exceptional customer service to enhance member experience and satisfaction.
- Implemented efficient check-in processes, reducing wait times for guests at the front desk.
- Developed knowledge of facility offerings to effectively assist members with inquiries and requests.
- Coordinated logistics for events, ensuring seamless execution and attendee engagement.
- Trained new staff on concierge protocols, fostering a collaborative service environment.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Cashier
10 Months- Processed customer transactions accurately and efficiently using POS systems.
- Resolved customer inquiries and complaints with professionalism, enhancing satisfaction rates.
- Maintained knowledge of current promotions and sales to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Implemented best practices for inventory management at the front-end checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Spa Consultant
1 Year 11 Months- Developed personalized treatment plans, fostering client loyalty and repeat business.
- Advised clients on spa services, enhancing customer satisfaction and retention.
- Educated clients on product benefits, driving retail sales and service bookings.
- Streamlined appointment scheduling processes, improving operational efficiency.
- Collaborated with management to develop promotional strategies, increasing brand visibility.
- Conducted market research to identify trends, informing service offerings and pricing strategies.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
Host
10 Months- Welcomed guests with enthusiasm, ensuring a positive first impression.
- Managed seating arrangements efficiently to optimize flow during peak service hours.
- Assisted servers in delivering food and beverages promptly, enhancing customer satisfaction.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Trained new hosts on procedures and customer service standards to ensure consistency.
- Monitored dining areas for cleanliness and readiness, contributing to overall ambiance and experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma
No Degree - Radiology Technician
Skills
Front desk management
Patient communication
Scheduling appointments
Medical language
Scheduling patients
Electronic health records
Appointment scheduling
Patient appointment coordination
Payment collection
Scheduling appointments
Payment processing
Patient reminders
Microsoft office
Timeline
Medical Receptionist
Park Nicollet Clinic
04.2025 - CurrentRead More
Concierge
Life Time
08.2024 - 07.2025Read More
Cashier
Target
09.2023 - 07.2024Read More
Spa Consultant
Totally Tan & Spa
08.2022 - 07.2024Read More
Host
Broadway Pizza And Grill
10.2020 - 08.2021Read More
Anoka Technical College
No Degree from Radiology Technician
Read More
Champlin Park High School
High School Diploma
Read More