Kimberly Mejia-Oseguera
Well-Being Medical Center
NAPLES,FL
1
Language
1
Certification
5
years of professional experience
Proficient Medical Receptionist with strong skills in telephone etiquette and patient registration. Experienced in streamlining front desk operations and training new staff, contributing to improved office efficiency and patient satisfaction. Properly managed key holder for opening and closing the office.
Work History
Medical Receptionist
4 Years 2 Months- Coordinated front desk operations, ensuring seamless patient check-in and check-out processes.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems to support clinical workflows.
- Assisted patients with insurance inquiries and verified coverage for services rendered.
- Trained new reception staff on office protocols and software usage to improve team performance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Front of House Employee
7 Months- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated POS systems efficiently, processing orders and payments accurately.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment.
- Assisted in training new team members on operational procedures and service standards.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
Education
High School Diploma
- Extracurricular Activities: Art club, cheer
- Awarded: Student of the month
HIPPA - Medical Assistant
OSHA - Medical Assistant
Skills
Front desk management
Call management
Appointment scheduling
Insurance verification
Appointment management
Office management
Electronic health records
Medical terminology
Front desk operations
Office administration
Telephone etiquette
Reminder calls
Certification
- Currently in school for: CMAA - Certified Medical Administrative Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Well-Being Medical Center
06.2022 - CurrentRead More
Front of House Employee
Chick-fil-A
11.2021 - 06.2022Read More
Stepful
HIPPA from Medical Assistant
Read More
Naples High School
High School Diploma
Read More
Stepful
OSHA from Medical Assistant
Read More