C'Nya Henning
Chicago,IL
Summary
Dedicated medical receptionist with experience in managing front desk operations and coordinating with medical staff. Known for effective communication and attention to detail, contributing to improved patient care and satisfaction. I am also a detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Alta Rehab Oak Brook
Oak Brook, Illinois
06.2024 - Current
- Scheduled patient appointments using electronic health record systems.
- Managed front desk operations and maintained a welcoming environment.
- Verified patient insurance information and communicated requirements clearly.
- Coordinated with medical staff to ensure timely patient care delivery.
- Handled incoming calls and routed inquiries to appropriate departments efficiently.
- Processed payments and managed billing inquiries from patients effectively.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
Pharmacy Cashier
Walgreen's Pharmacy
Oak Brook, Illinois
11.2024 - 03.2025
- Maintained cleanliness and organization in the checkout area.
- Processed customer transactions efficiently at Walgreen's Pharmacy register.
- Handled cash, credit, and debit transactions accurately.
- Managed customer wait times during busy periods effectively.
- Provided excellent customer service to enhance shopping experience.
- Assisted customers with locating specific items within the store.
- Answered phone calls from customers regarding product availability and pricing information.
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
Dental Receptionist
ABC Dentistry
Schaumburg, Illinois
01.2022 - 03.2023
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and confirmed patient visits using dental software.
- Coordinated with dental staff to prepare treatment rooms for procedures.
- Organized office supplies and ensured a tidy reception area consistently.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Provided support with front office duties such as photocopying documents or scanning files.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
Cashier
Walmart
Schaumburg, Illinois
04.2021 - 06.2021
- Processed customer transactions using point-of-sale system accurately.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Assisted customers with product inquiries and returns efficiently.
- Handled cash, credit, and gift card payments securely and accurately.
- Restocked merchandise near checkout to enhance customer experience.
- Provided friendly service to create a welcoming shopping environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
High School Diploma -
Simeon Career Academy
8147 S Vincennes06-2021
Skills
- Electronic health records
- Patient scheduling
- Insurance verification
- Payment processing
- Front desk management
- Customer relationship management
- Time management
- Effective communication
- Attention to detail
- Team collaboration
- Typing and filing
- Microsoft office
- Front desk operations
Languages
English
Full Professional
Timeline
Pharmacy Cashier
Walgreen's Pharmacy
11.2024 - 03.2025
Medical Receptionist
Alta Rehab Oak Brook
06.2024 - Current
Dental Receptionist
ABC Dentistry
01.2022 - 03.2023
Cashier
Walmart
04.2021 - 06.2021
High School Diploma -
Simeon Career Academy