Julie Jackson
Tulsa,OK
Summary
- Dynamic Front Desk Receptionist with proven expertise at WoodSpring Suites Hotel, excelling in customer service and problem-solving. Enhanced guest satisfaction through efficient check-in processes and effective communication. Skilled in managing reservations and cash handling, while maintaining a welcoming environment. Committed to fostering positive relationships and ensuring seamless operations.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Woodspring Suites Hotel
11000 E 45th St Tulsa, Oklahoma 74146
02.2022 - 04.2023
- Greeted and assisted guests during check-in and check-out processes.
- Managed phone inquiries, providing information about hotel amenities and services.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Processed reservations using hotel management software for efficient operations.
- Collaborated with housekeeping staff to ensure timely room availability for guests.
- Handled guest complaints with professionalism, resolving issues promptly to ensure satisfaction.
- Assisted in inventory management of supplies, ensuring front desk remained well-stocked.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Secretary
Protective Coating and SandBlasting
Sand Springs, OK
07.2013 - 06.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
Education
High School Diploma -
Charles Page High School
Sand Springs, OKSkills
Scheduling appointments
- Customer service
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Scheduling
- Administrative skills
- Office organization
- Hospitality services
- Front office management
- Administrative support
- Guest relations
- Skilled in software
- Multi-line telephone systems
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Data entry
Problem-solving skills
Scheduling
Appointment scheduling
Verbal and written communication
Administrative skills
File organization
Hospitality services
Front office management
Complex Problem-solving
Skilled in Software
Scheduling appointments
Timeline
Front Desk Receptionist
Woodspring Suites Hotel
02.2022 - 04.2023
Secretary
Protective Coating and SandBlasting
07.2013 - 06.2019
High School Diploma -
Charles Page High School