Melaine Quansah
Hartford,CT
Summary
Proficiency in ICD-10-CM, CMS-1500, ICD-10PCS, Medisoft and Simchat, CPT and HCPCS. Proficiency in Advanced Beneficiary Notice and other forms. HIPPA and OSHA certified. .Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Maternal Fetal Medicine
01.2024 - Current
- Using computer applications
- Answering telephones
- Welcoming patients
- Updating and filing patient medical records
- Coding and filling out insurance forms
- Scheduling appointments
- Arranging for hospital admissions and laboratory services
- Handling correspondence, billing, and bookkeeping
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Customer service specialist
Card Work Servicing
12.2022 - 01.2024
- Assist customers in opening credit cards
- Advise customers in using, maintaining their card usage and spending
- Assisting customers in making and setting up payment
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Time management skills
- Managed high call volume while maintaining a courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Direct Support professional
Crvi
03.2021 - 06.2021
- Administered medication as directed by physician
- Monitored and documented patient vital signs and tracked behaviors submit to supervisors
- Assisted patients in managing funds by assisting paying bills and grocery shopping
- Planned health meals to ensure proper diet is followed
- Transported patients via wheelchair to and from rehabilitation sessions
Education
Certified Medical Billing and Coding -
Swedish Institute College of Health Sciences
New York, NY11.2022
High School Diploma -
Manchester High School
Manchester, CT06.2014
Skills
- Medical Billing and Coding
- Microsoft Office
- Cash Reconciliation
- QuickBooks
- Inventory control
- Office Administration
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
Accomplishments
- Completed 350 clinical hours in diagnostic and portable X-rays.
- Lowered equipment costs by 25% by implementing new inventory tracking system.
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Patient Care Technician Certification (CPCT/A) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Medical Assistant
Maternal Fetal Medicine
01.2024 - Current
Customer service specialist
Card Work Servicing
12.2022 - 01.2024
Direct Support professional
Crvi
03.2021 - 06.2021
High School Diploma -
Manchester High School
- Patient Care Technician Certification (CPCT/A) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Certified Medical Billing and Coding -
Swedish Institute College of Health Sciences
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