Melanee O'Hagan
Grass Valley,California
Summary
I am seeking a job that meets the needs of my family and with a company that is stable and reliable. I am someone who can easily pick up new processes, learns quickly and asks questions. As a result of these qualities I am open and coachable and can quickly become a valued employee. I believe my job experience has positioned me well for a wide variety of possibilities.
Overview
10
10
years of professional experience
Work History
Front Desk Manager
Live Oak Waldorf School
2019.07 - Current
- Executed daily operations of school admin tasks.
- Resolved problems arising from parent concerns, room reservations, activities and unusual requests and inquiries.
- Wrote, designed and produced orders of operations for office tasks and class fundraising tasks.
- Was instrumental in keeping calendars updated, completing asks from teachers and creating weekly bulletins.
- Conferred with colleagues to ensure coordination of school activities and health and safety protocols.
- Answered inquiries pertaining to school policies and services.
- Supervised and managed parents for seasonal school events.
- Answered the telephone and directed callers to proper staff or handled requests in real time.
- Managed room reservations.
- Investigated campus disturbances and found resolutions.
- Successfully handled children's injuries, illnesses and special needs.
- Processed tuition payments.
- Mailed bill payments, cumulative files and managed check distribution.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Entered and updated sensitive student information.
- Responded to all faculty requests for support, keeping service to the school as a top priority.
Marketing and Outreach Coordinator
Live Oak Waldorf School
2014.07 - 2019.06
- Conducted economic and commercial surveys to identify potential markets for families that would be a good fit for the school.
- Executed daily marketing posts on social media outlets, including creating the content and collecting the images.
- Identified, developed, and evaluated marketing strategy based on community response and adjusted accordingly.
- Wrote, designed and produced marketing materials.
- Was instrumental in enrolling the school in new outreach opportunities in the community.
- Used strategic planning to ensure the surrounding community was offered the option of the school during times when it was most useful, resulting in higher enrollment.
- Successfully managed 5-6 person teams running outreach booths in the community.
- Curated outreach booths that accurately represented the school and also appealed to the public in a way that drew them in to learn more.
- Created open house events on campus, managing 5-8 people, the schedule of events, the coordination of activities as well as the set-up and tear-down of the event.
- Structured and maintained a marketing and outreach calendar.
- Formulated, directed and coordinated marketing activities.
- Restructured and improved the flow of outreach and open house events.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Responded to written and telephone requests for more information from the public regarding the school.
Education
AA -
Sierra College
01.2003
Skills
- Customer Service
- Problem-solving skills
- Operations Management
- Office meetings
- File Management
- Coachability
- Leadership Qualities
- Oral and written communications
- Listening Skills
- Time Management
- Front Desk Supplies Management
References
Available upon request
Timeline
Front Desk Manager
Live Oak Waldorf School
2019.07 - Current
Marketing and Outreach Coordinator
Live Oak Waldorf School
2014.07 - 2019.06
AA -
Sierra College
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