Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elis Nisbet

Grass Valley,California

Summary

With a proven track record, I excel in enhancing customer satisfaction and streamlining operations. My expertise in small business operations, relationship building, quality assurance, and effective teamwork have significantly contributed to business growth and client loyalty.

Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, I am poised to contribute to team success and achieve positive results. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

I am a detail-oriented individual with exceptional communication and project management skills. I have a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, I focus on optimizing processes and supporting team objectives.

I demonstrate strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop my professional skills, I bring a positive attitude and a commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Owner and Lead Cleaning Specialist

Elis's Spotless Solutions, House Cleaner
02.2011 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Supervised supplies in inventory and submitted reorder requests.
  • Followed safety standards and established SOPs when handling, mixing, and storing hazardous chemicals.

Lead House Cleaner

Coach N Four Motel
02.2006 - 02.2010
  • Enhanced client satisfaction by meticulously cleaning and maintaining residential rooms.
  • Developed customized cleaning plans for clients with specific requirements or preferences.
  • Managed inventory of supplies effectively, preventing shortages while controlling costs through strategic purchasing decisions.
  • Streamlined workflow for house cleaning teams, resulting in improved efficiency and time management.
  • Conducted regular inspections of cleaned properties to maintain high standards and address any issues promptly.
  • Supported growth in company revenue by upselling additional services whenever appropriate opportunities arose.
  • Fostered a positive work environment among team members, leading to increased morale and productivity.
  • Resolved customer complaints or concerns quickly and professionally, preserving positive relationships with clients.
  • Consistently exceeded client expectations through diligent work ethic and dedication to providing top-notch service.
  • Organized team schedules efficiently, ensuring appropriate coverage during peak hours and optimal use of resources.
  • Instituted safety protocols for the use of chemicals and equipment, minimizing accidents or damage to property.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

No Degree - Paralegal Program

Heald College
Roseville, CA

Associate of Science - Radiology Technician

Sierra College
Grass Valley, CA
06-2028

GED -

Placer County Adult School
Auburn, CA
01-2024

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Customer service
  • Teamwork and collaboration

Timeline

Owner and Lead Cleaning Specialist

Elis's Spotless Solutions, House Cleaner
02.2011 - Current

Lead House Cleaner

Coach N Four Motel
02.2006 - 02.2010

No Degree - Paralegal Program

Heald College

Associate of Science - Radiology Technician

Sierra College

GED -

Placer County Adult School
Elis Nisbet