Lucy Morales
San Antonio,TX
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
26
26
years of professional experience
Work History
Owner/Environmental Cleaning Specialist
Professional Cleaning Services
Lubbock, TX
07.2008 - 08.2024
- Managed daily operations of business, including hiring and training staff.
- Provided direction and guidance to employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Reported any damages or repairs that need to be addressed immediately.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Kept business entrances clean, tidy and professional in appearance.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Conducted regular inspections to ensure cleanliness standards were met.
Storage Manager/Apartment Manager
1608 Properties LLC
Amarillo, TX
03.2004 - 03.2006
- Organized, delegated and monitored daily operations of self-storage facility.
- Maintained accurate records of tenant information such as payment history, contact details.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Ensured that the storage units were clean and safe for tenants to use.
- Managed accounts receivable by collecting rent payments from tenants in accordance with company policies and procedures.
- Advised customers on the best storage solutions for their needs based on size, budget and other requirements.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Coordinated apartment turnover process between tenants and cleaning staff.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
Customer Service Representative
Sitel Corporation
Amarillo, TX
01.1999 - 07.2003
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Certificate - Offiice Admisnitrator
01-2005
Some College (No Degree) - Computers
Skills
- Customer relations
- Sales leadership
- Staff management
- Bidding processes
- Small business operations
- Client service
- Service quality assurance
- Contract management
- Business Management
Affiliations
- I love to walk with m 2 Maltese fur babies, reading & church
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Owner/Environmental Cleaning Specialist - Professional Cleaning Services
07.2008 - 08.2024
Storage Manager/Apartment Manager - 1608 Properties LLC
03.2004 - 03.2006
Customer Service Representative - Sitel Corporation
01.1999 - 07.2003
JTPA - Certificate, Offiice Admisnitrator
Amarillo College/Hereford Campus - Some College (No Degree), Computers
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