Melani Garcia
Mary’s Market
Rockford,IL
4
years of professional experience
Resourceful student with background in efficiently completing tasks and maintaining high productivity levels. Skilled in time management, critical thinking, and problem-solving. Excel at communication, teamwork, and adaptability, ensuring successful collaboration and project completion in diverse environments.
Work History
Manager
5 Years 3 Months- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Coached, mentored and trained team members in order to improve their job performance.
- Led a team of employees, ensuring high productivity and excellent customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored staff performance and addressed issues.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
- Nursing
Skills
Customer service
Team leadership
Time management
Decision-making
Clear communication
Task delegation
Accomplishments
> CNA certification
Languages
Spanish
Native or Bilingual
Timeline
Manager
Mary’s Market
07.2021 - CurrentRead More
Rock Valley College
from Nursing
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