MELANI ORTEZ
North Richland Hills,TX
Summary
Leasing Professional with over 3 years of experience in multifamily property management and real estate, excelling in customer service and innovative marketing strategies. Proficient in CRM Systems and RealPage, and Yardi demonstrating a keen ability to enhance resident retention and streamline leasing processes. Fluent in English and Spanish, committed to fostering strong community relationships and driving lease conversions through strategic marketing.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
RPM Living
North Richland Hills, TX
11.2025 - Current
- Assisted prospective tenants with leasing processes and property tours.
- Generated lease agreements and ensured compliance with legal regulations.
- Managed tenant inquiries and provided exceptional customer service.
- Coordinated move-in/out procedures, ensuring seamless transitions for residents.
LEASING PROFESSIONAL
American Landmark
Dallas, TX
04.2025 - 11.2025
- Guide leasing from inquiry to move-in, ensuring seamless resident experiences and satisfaction.
- Conduct tailored property tours, showcasing features that meet prospective residents' needs.
- Process applications, verify qualifications, and prepare leases, adhering to company standards.
- Utilize RealPage for tracking and reporting, maintaining accurate occupancy and lease data.
- Support renewal outreach, marketing, and events to enhance resident retention and community engagement.
REALTOR
Keller Williams
Dallas, TX
08.2023 - 08.2025
- Guided clients through the home buying process, from property search to closing.
- Cultivated long-term relationships with clients through strong communication and market insight.
- Executed open houses and marketing strategies that increased property visibility and client engagement.
- Provided detailed market analysis and negotiation support to achieve optimal outcomes for clients.
Education
REAL ESTATE LICENSE -
Champions School of Real Estate
Dallas, TXHIGH SCHOOL DIPLOMA - undefined
Irving High School
Irving, TXSkills
- Fluent bilingual communication
- Customer service expertise
- Effective communication skills
- Multitasking proficiency
Accomplishments
- Earned “Top Leaser of the Month” recognition by securing 21 leases within a single month.
- Successfully planned, marketed, and executed a resident event that achieved strong resident engagement and participation.
LANGUAGES
English (Native), Spanish (Native).
Timeline
Leasing Consultant
RPM Living
11.2025 - Current
LEASING PROFESSIONAL
American Landmark
04.2025 - 11.2025
REALTOR
Keller Williams
08.2023 - 08.2025
HIGH SCHOOL DIPLOMA - undefined
Irving High School
REAL ESTATE LICENSE -
Champions School of Real Estate