Melania Hess
Summary
Driven by a commitment to excellence at Chick-fil-A, I enhanced customer satisfaction and repeat business through exceptional service and efficient complaint resolution. Adept in money handling and fostering team collaboration, I also trained new staff, significantly improving service delivery and maintaining high cleanliness standards.
Overview
1
1
year of professional experience
Work History
Front of House Team Member
Chick-fil-A
Lawrenceville, GA
01.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
No Degree - Law (Pre-Law), Neuroscience
Central Gwinnett High School
Lawrenceville, GA05.2025
Skills
Greeting guests
Social Perceptiveness
Service prioritization
Cleanliness
Money Handling
Team Collaboration
Additional Information
I love to create templates, powerpoints, documents, etc to show clean and organized work!
Open to talk to anyone and support the best I can.
Timeline
Front of House Team Member
Chick-fil-A
01.2023 - Current
No Degree - Law (Pre-Law), Neuroscience
Central Gwinnett High School