Melania Randolph
Amityville,NY
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Coney Island Art Walls
Brooklyn, NY
06.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Customer Service Representative
NetTel USA
Farmingdale, NY
03.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered customer advice and assistance, paying attention to particular needs or wants.
- Managed over 50 customer calls per day
Target A&A Seasonal Team Member
Target
Copiague, NY
10.2018 - 01.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Food Service Worker
Adventureland Theme Park
Farmingdale, NY
03.2017 - 10.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Master of Arts - Criminal Justice
SUNY At Albany
Albany, NY12.2022
High School Diploma -
Walter G O'connell Copiague High School
Copiague, NY06.2019
Skills
- Needs Assessment
- Upbeat and Positive Personality
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Customer Service and Assistance
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Microsoft SharePoint
- Apple macOS
- Customer Inquiry Response
- Time Management
Timeline
Customer Service Manager
Coney Island Art Walls
06.2022 - Current
Customer Service Representative
NetTel USA
03.2019 - 01.2021
Target A&A Seasonal Team Member
Target
10.2018 - 01.2019
Food Service Worker
Adventureland Theme Park
03.2017 - 10.2018
Master of Arts - Criminal Justice
SUNY At Albany
High School Diploma -
Walter G O'connell Copiague High School
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