Melanie Albano

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• Educated pet owners on post-operative care and preventive health measures.
• Administered anesthesia and monitored vital signs during surgical procedures.
• Assisted veterinarians in examinations, treatments, and emergency care procedures.
• Managed surgical instruments, ensuring proper sterilization and organization for efficiency.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Restrained animals to protect veterinarians from potential harm.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
• Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
• Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
• Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
• Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
• Administered medications to animals in treatment and documented changes in condition.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Restocked surgical and office supplies to keep all necessary materials easily accessible.
• Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
• Collected patient biopsies and blood samples for laboratory analysis.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
• Performed dental cleanings under the supervision of a veterinarian, promoting improved oral health for patients
• Managed all hospital inventory, ordering and tracking.

• Managed appointment scheduling, optimizing workflow and enhancing client satisfaction.
• Assisted clients in understanding pet care services, fostering strong relationships and trust
• Managed multi-line phone system and pleasantly greeted patients.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
• Entered data from pet records and office visits into computer system.
• Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
• Increased accuracy of medical records by diligently updating patient information during each visit.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients.
• Triaged incoming patients to determine treatment needs and urgency of care.

• Maintained cleanliness of examination rooms, surgical areas, and animal enclosures
• Educated pet owners on proper care, nutrition, and post-treatment procedures
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Improved patient care by assisting veterinarians with routine examinations and procedures.