Melanie Albright
Dearborn,MI
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques. Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in printing sales.
Overview
9
9
years of professional experience
Work History
Customer Service
Greko Printing & Marketing/Comix Well Spring
09.2021 - Current
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Customer Service
Elements Of Exercise
01.2018 - 10.2018
- Handled calls promptly and with courteous professionalism.
- Researched client requests to create best possible solutions for diverse needs.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Preschool Assistant Teacher
Sunny Pointe Child Care
01.2015 - 08.2018
- Supervised children during in-classroom activities and on playground.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Communicated with parents to inform about child's progress and classroom behavior.
- Established positive relationships with students and families.
Education
No Degree - Sign Language Interpretation
Henry Ford College
Dearborn, MISkills
- Loyalty Programs
- Program Promotion
- Client Needs Assessment
- Effective Customer Communication
- Solving Customer Concerns
- Process Improvement
- Invoice Preparation and Processing
- Understanding Customer Needs
- Credit and Debt Card Processing
- Administrative and Office Support
- Promotional Events
Timeline
Customer Service
Greko Printing & Marketing/Comix Well Spring
09.2021 - Current
Customer Service
Elements Of Exercise
01.2018 - 10.2018
Preschool Assistant Teacher
Sunny Pointe Child Care
01.2015 - 08.2018
No Degree - Sign Language Interpretation
Henry Ford College
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