Melanie Allen
Walkersville,MD
Summary
Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
18
18
years of professional experience
Work History
IISS Therapist
CLCA
Rockville, MD
09.2022 - Current
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care
- Conducted thorough assessments to determine clients'' skill levels, creating a baseline for ongoing evaluation of therapeutic interventions.
- Addressed maladaptive behaviors through functional behavior assessments and targeted intervention planning.
- Increased client independence with daily living skills through task analysis and consistent practice.
- Assisted clients in achieving their behavioral goals by using positive reinforcement and behavior modification strategies.
- Established rapport with clients through genuine interest in their well-being, fostering trust necessary for successful therapy outcomes.
- Demonstrated professionalism by adhering to ethical standards set forth by the Behavior Analyst Certification Board and respecting client confidentiality at all times.
Substitute Teacher, K-12
Frederick County Public Schools
Frederick, MD
09.2016 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Medical Receptionist
CAO (Center For Advanced Orthopedics)
Frederick, MD
11.2020 - 05.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Front Desk Medical Receptionist
Frederick Primary Care Associates Spring Ridge
Frederick, MD
01.2015 - 12.2015
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Receptionist
Johns Hopkins Community Physicians
Laurel, MD
11.2006 - 07.2007
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Completed patient referrals to other medical specialists.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Associate of Science - Pre Health
Frederick Community College
Frederick, MD05.2023
Bachelor of Science - Family And Consumer Sciences
University of Maryland
College Park, MDAssociate of Arts - General Studies
Howard Community College
Columbia, MDSkills
- Treatment Planning
- Building rapport
- Crisis Intervention
- One-on-one sessions
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Records Management
- Electronic Medical Records
- EMR / EHR
- Organization and Time Management
Timeline
IISS Therapist
CLCA
09.2022 - Current
Medical Receptionist
CAO (Center For Advanced Orthopedics)
11.2020 - 05.2021
Substitute Teacher, K-12
Frederick County Public Schools
09.2016 - Current
Front Desk Medical Receptionist
Frederick Primary Care Associates Spring Ridge
01.2015 - 12.2015
Medical Receptionist
Johns Hopkins Community Physicians
11.2006 - 07.2007
Associate of Science - Pre Health
Frederick Community College
Bachelor of Science - Family And Consumer Sciences
University of Maryland
Associate of Arts - General Studies
Howard Community College