PAULINE APRIL S. MANALO
Folsom,CA
Summary
Knowledgeable in the STRTP,ERMHS, and SMHS treatment with solid foundation in therapeutic practices and patient care management. Successfully supported numerous patients through individualized treatment plans and crisis intervention. Demonstrated proficiency in empathetic communication and behavior modification techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Therapist/Outpatient Therapist
Summitview Child & Family Services
02.2025 - 05.2025
- Facilitated CFT, ICC meetings to ensure clients progress and needs assessments.
- Proficient in providing services with ERMHS, SMHS, STRTP, CSEC population
- Utilized safety planning with high to moderate risk clients
- Utilized skills coaching for clients in distress when de-escalating
- Streamlined documentation processes while maintaining HIPAA compliance, ensuring accurate and timely record management.
- Prevented crisis situations by proactively monitoring client behaviors and implementing early intervention strategies when necessary.
- Evaluated treatment progress by regularly reviewing client goals, adjusting therapeutic strategies as needed for optimal outcomes.
- Created a safe space for open dialogue during sessions that encouraged clients to share their experiences freely without fear of judgment or stigma.
- Increased client satisfaction rates with empathetic counseling approaches that fostered trust and rapport in therapeutic relationships.
- Conducted discharge planning in collaboration with clients and their support network to ensure smooth transitions back into the community post treatment.
- Enhanced client well-being by developing personalized treatment plans and providing individual, group, and family therapy.
- Conducted thorough assessments for new patients, identifying appropriate diagnoses and developing targeted treatment goals.
- Performed client assessments and developed treatment plans.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Managed patients with substance dependence and co-occurring disorders.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients in residential settings.
- Promoted family involvement in treatment plans through regular meetings and updates on client progress.
- Conducted thorough assessments to determine clients'' needs and appropriate interventions.
- Participated in ongoing professional development workshops, staying current on best practices within the field of residential therapy.
- Fostered strong therapeutic relationships with clients, establishing trust and facilitating open communication.
- Implemented behavior modification techniques to promote positive change in clients'' lives.
- Addressed challenging behaviors using de-escalation techniques while maintaining a safe therapeutic environment for all clients.
- Coordinated with external service providers to ensure continuity of care during client transitions between programs or facilities.
- Utilized creative arts therapies, providing alternative methods for self-expression and emotional exploration among clientele.
- Documented client progress, maintaining accurate records in compliance with privacy regulations and organizational standards.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Implemented a diverse range of therapeutic modalities to address clients'' varied needs and preferences, including cognitive-behavioral therapy, dialectical behavior therapy, and solution-focused brief therapy.
- Documented client progress and maintained confidential records.
- Quickly built trust and rapport with clients to facilitate growth.
- Developed treatment plans to address individual client needs.
- Strengthened communication between patients, families, and medical professionals by collaborating with multidisciplinary teams for comprehensive care.
Therapist/Clinical Case Manager
Alternative Options Counseling Center
08.2023 - 12.2024
- Developed and Implemented detailed individualized treatment plans with goals, interventions and progress monitoring according to each client's needs.
- Ran Adolescent and Adult IOP(Intensive Outpatient Program) and PHP(Partial Hospitalization Programs)
- Provided individual, family, and group therapy
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Managed patients with substance dependence and co-occurring disorders.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Assessed clients' for program qualification and mental health needs, developed treatment plans and monitored progress.
- Delivered brief interventions to help clients develop healthy coping skills.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
- Tracked progress according to goals for interventions.
- Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Adapted interventions as needed based on ongoing assessment of client progress throughout the course of treatment.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Utilized motivational interviewing techniques to help clients recognize personal barriers to change and identify actionable steps towards improvement.
- Conducted thorough assessments to accurately diagnose mental health conditions and develop appropriate treatment strategies.
- Worked closely with families to educate them on mental health issues, facilitate open dialogue, and foster a supportive home environment for client recovery.
- Provided case management and care coordination across providers
Graduate Teaching Assistant
California State University Fullerton
01.2019 - 05.2022
- Assists student in class (Biological Psychology, Cognitive, Social Psychology, Developmental Psychology, Personality Psychology)
- Worked with mentors in evaluating student progress, needs and gains.
- Developed and graded exams and assessments to evaluate student learning and provide feedback on performance.
- Offered office hours and one-on-one meetings with students to provide additional support and guidance to students.
- Facilitates Review Sessions
- Research and update all lecture materials needed for everyday classroom lectures
- Fosters students' commitment to lifelong learning by connecting course material to broader themes and current events.
- Mentored students through office hours and one-on-one communication.
- Checked assignments, proctored tests and provided grades according to university standards.
- Taught 200 and 300 college-level courses for over 50 students with supervision
Master of Social Work Intern
Kid City
04.2021 - 12.2021
- Developed and facilitated goal-oriented psychoeducation and therapy groups to improve students' quality of life
- Helped clients develop new coping mechanisms and techniques to drive behavior modification
- Offered community resource guidance to clients to meet family needs for assistance
- Offered employment counseling and provided referrals to community outreach programs to help clients gain independence
- Counseled individuals regarding mental health, and substance abuse
- Developed and maintained courteous and effective working relationships
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
School Social Work Intern
Garden Grove Unified School District
08.2020 - 12.2020
- One semester school based mental health case management
- Ongoing student assessment
- Individual counseling integrating practicum material on: Clinical case management skills Client risk assessment Ethical decision-making skills Professional code of ethics Evidence- based interventions Motivational Interviewing Problem Solving Therapy
- Completed reflective assignments and progress notes for weekly clinical supervision
- Identified at-risk students, created detailed plans for specialized education and behavioral skills and communicated plans with parents and school staff
- Offered community resource guidance to clients to meet family needs for assistance.
Master of Social Work Intern
USC- Virtual Field Practicum
01.2020 - 05.2020
- One semester foundation intensive skill-building virtual field practicum
- Practiced live therapy with a simulated client integrating practicum material on: Clinical case management skills Client risk assessment Introduction to DSM 5 Ethical decision-making skills Professional code of ethics Evidence- based interventions Motivational Interviewing Problem Solving Therapy Cognitive Behavioral Therapy
- Completed reflective assignments and progress notes for weekly clinical supervision
After School Instructor
California State University Fullerton ASC- TITANS ASES
10.2017 - 10.2019
- Supervised and managed class of 20-25 students ranging from 1st to 8th grade
- Implements Positive Behavior Interventions and Supports (PBIS)for classroom and behavior management
- Create and implemented educational curriculum that follows common core standards upon supervisors' approval
- Accurately tracked students' progress through specific school district based program protocol
- Ensures students receive constant supervision and provides safe and supported learning environment.
Education
Master of Science - Social Work
University of Southern California
Los Angeles, CA12.2021
Bachelor of Arts - Psychology
California State University - Fullerton
Fullerton, CA05.2017
Associate of Arts - Transfer: Psychology
Fullerton Community College
Fullerton, CA12.2014
Skills
- EHR system proficiency
- Individual counseling
- Psychoeducation
- Adolescent counseling
- Family therapy
- Trauma-informed care
- Substance abuse treatment
- Effective team collaboration
- Medical terminology
- Crisis intervention
- Group therapy facilitation
- Case management
- Treatment Planning
- Program development
- Interdisciplinary collaboration
- Outpatient services
- Individualized care plans
- Child welfare assessment
- Case Management
- Advanced Cardiovascular Life Support
- CANS certification holder
Certification
- CERTIFICATE OF TEACHING CREDENTIAL Certificate No. 200169980
- BASIC LIFE SUPPORT - American Heart Association Certificate No. 225417100241
- Board of Behavioral Sciences
- ASSOCIATE CLINICAL SOCIAL WORKER License No. 115496
LANGUAGES
Filipino Native or Bilingual
Chinese (Mandarin) Native or Bilingual
Timeline
Residential Therapist/Outpatient Therapist
Summitview Child & Family Services
02.2025 - 05.2025
Therapist/Clinical Case Manager
Alternative Options Counseling Center
08.2023 - 12.2024
Master of Social Work Intern
Kid City
04.2021 - 12.2021
School Social Work Intern
Garden Grove Unified School District
08.2020 - 12.2020
Master of Social Work Intern
USC- Virtual Field Practicum
01.2020 - 05.2020
Graduate Teaching Assistant
California State University Fullerton
01.2019 - 05.2022
After School Instructor
California State University Fullerton ASC- TITANS ASES
10.2017 - 10.2019
Bachelor of Arts - Psychology
California State University - Fullerton
Associate of Arts - Transfer: Psychology
Fullerton Community College
Master of Science - Social Work
University of Southern California
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