Monika Gleason
El Dorado Hills,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Senior Manager of Youth Residential
Summitview Child & Family Services
01.2021 - Current
- Implement and develop operational standards, policies and procedures.
- Identify and communicate client and stakeholder needs and problem solve solutions.
- Maintain positive relations with outside entities.
- Serve as liaison with California Department of Social Services, Community Care Licensing, school districts, Kaiser Permanente, and law enforcement community.
- Address problems head-on and implement successful interventions and corrective actions.
- Identify areas of growth for the agency and expanded services for clients
- Lead staff in trainings.
- Facilitate staff meetings.
- Work with all departments to implement efficiency, streamline processes and ensure compliance.
- Utilize Microsoft 365 with proficiency.
- Provide trauma informed interventions for clients with significant mental health challenges.
- Oversee managers and supervisors while working as part of a multidisciplinary team.
Residential Program Manager
Summitview Child & Family Services
03.2018 - 01.2021
- Conducted weekly staff meetings and trainings.
- Responded to injuries, accidents and crises.
- Participated in conflict resolution with clients.
- Worked collaboratively with other department managers to uphold company goals and values.
- Maintained current continued education credits
- Provided a conduit for communication between several departments including the nonpublic school, residential program and mental health services.
Residential Program Supervisor
Summitview Child & Family Services
03.2015 - 03.2018
- Supported client during times of transition or crisis by providing guidance, reassurance, and appropriate interventions when necessary.
- Managed resources and and monitored expenditures within the residential program.
- Connected clients to opportunities outside of the agency such as equine volunteering, advocates for survivors of human trafficking and positive exposure to first responders.
- Established and maintained relationships with key stakeholders.
Administrative Coordinator
Summitview Child & Family Services
03.2012 - 03.2015
- Prepared documents for staff trainings.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Participated in quality assurance by auditing records.
- Organized materials for national accreditation
- Responsible for editing comprehensive reports for client quarterly meetings.
- Established positive rapport with stakeholders through verbal and written means.
- General office management.
Administrative Assistant
State Farm Insurance
10.2010 - 04.2013
- Assisted a top agent in the office.
- Served the office by managing high call volume and claims reporting.
- Provided support to other personnel.
- Organized documents.
- Provided effective customer relations.
- Utilized technology to maximize efficiency.
Education
No Degree - General Studies
Folsom Community College
Folsom, CANo Degree - Psychology
Oregon State University
Corvallis, ORSkills
Dedicated
Detailed
Timely
Mission oriented
Professional
Team oriented
Self starter
Inclusive
Accomplishments
Developed and implemented a program for human trafficking survivors.
Organized a donation drive for victims of local wildfire.
Volunteered in Mexico for an orphanage and to build housing.
Served First Responders in base camp during wildfire response.
Assisted in commemorating a Veteran's Memorial through singing an anthem.
Volunteered in a housing program located in the inner city focused on mothers and children exposed to human trafficking.
Participated in musical theater through acting, song and dance.
Competitive dancer for 8 years.
Additional Information
Certified in First/Aid CPR
Certified in Therapeutic Crisis Intervention
Timeline
Senior Manager of Youth Residential
Summitview Child & Family Services
01.2021 - Current
Residential Program Manager
Summitview Child & Family Services
03.2018 - 01.2021
Residential Program Supervisor
Summitview Child & Family Services
03.2015 - 03.2018
Administrative Coordinator
Summitview Child & Family Services
03.2012 - 03.2015
Administrative Assistant
State Farm Insurance
10.2010 - 04.2013
No Degree - General Studies
Folsom Community College
No Degree - Psychology
Oregon State University
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