Jo Emma Pope
San Antonio,TX
Summary
Energetic sales professional skilled in developing strong client relations and executing effective sales strategies. Experienced in analyzing customer needs to provide customized solutions, ensuring satisfaction and loyalty while achieving performance targets.
Knowledgeable in Management with background in driving sales growth and enhancing customer relationships. Proven track record in meeting sales targets and contributing to team success. Demonstrated ability in using persuasive communication and negotiation skills to close deals effectively.
Experienced with identifying and capturing sales opportunities in competitive markets. Utilizes strategic approaches to build strong client relationships and increase revenue. Strong understanding of sales techniques, customer needs analysis, and effective negotiation strategies.
Overview
5
5
years of professional experience
Work History
Residential Connectivity Sales Specialist (RCS)
Charter Communications, LLC
01.2024 - Current
- Developed and maintained strong customer relationships to enhance service satisfaction.
- Executed sales strategies to achieve monthly performance targets consistently.
- Analyzed customer needs and provided tailored solutions to drive sales growth.
- Collaborated with cross-functional teams to improve product knowledge and service delivery.
Assistant Store Manager
Chico's FAS
01.2022 - 12.2023
- Assisted in managing daily store operations, ensuring high standards of customer service.
- Developed and implemented sales strategies to enhance store performance and meet targets.
- Trained and mentored team members, fostering a collaborative work environment.
- Analyzed sales data to identify trends, optimizing inventory management and product placement.
- Oversaw cash handling procedures, ensuring accuracy and compliance with company policies.
- Coordinated visual merchandising efforts to create appealing in-store displays that drive traffic.
- Resolved customer issues promptly, enhancing satisfaction and loyalty through exceptional service.
Cashier
Mama Margie,s Mexican Restaurant
01.2021 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Fashion Design / Merchandise
University Incarnate Word
San Antonio, TX05-2001
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Dedicated
- Motivated
- Energetic
- Quick Learner
- Bilingual
Accomplishments
- Ranked # 4 (RCS) for the fiscal December 2024.
Languages
Spanish
Full Professional
Timeline
Residential Connectivity Sales Specialist (RCS)
Charter Communications, LLC
01.2024 - Current
Assistant Store Manager
Chico's FAS
01.2022 - 12.2023
Cashier
Mama Margie,s Mexican Restaurant
01.2021 - 12.2021
Bachelor of Science - Fashion Design / Merchandise
University Incarnate Word