Melanie Alonzo
Mesa,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
Work History
Patient Access Supervisor
Dignity Health Arizona General Hospital
Mesa, AZ
02.2024 - Current
- Supervised patient registration and check-in processes to ensure efficient service delivery and excellent customer service to patients
- Managed staff schedules to ensure adequate coverage and support for operations
- Coordinated communication among hospital departments to enhance patient access services
- Trained new team members on systems and procedures for patient registration
- Implemented quality control measures to enhance accuracy in patient information collection
- Ensured that staff were consistently maintaining compliance with all healthcare regulations and hospital policies
- Prepared monthly summary reports to track departmental metrics and ensure staff met KPI targets
- Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores
- Pulled daily reports and made corrections as well as collaborated with other departments such as billing, coding, and clinical staff to ensure claims could be processed
- Reviewed eligibility responses to assess patient benefit level and prepare estimates
- Collaborated with insurance companies to resolve billing discrepancies and streamline pre-certification process
Client Information Processing Manager
Arizona's Children Association
Phoenix, AZ
07.2021 - 02.2024
- Supervised and trained Intake, Eligibility, and Scheduling teams to enhance team capabilities and service delivery.
- Ensured compliance with contract deliverables and state and federal guidelines.
- Collaborated with Finance and Accounting departments to identify patterns in eligibility and claims rejections, analyzing data to optimize processes.
- Made corrections to denied, rejected billing, and resubmitted claims.
- Maintained oversight of eligibility for behavioral health clients to identify any issues promptly.
- Created and managed schedules for our Intake Teams and our Clinicians.
- Worked closely with our Executive Leadership team, and prepared and submitted routine monthly program compliance reports to RBHA.
- Contacted families to provide solutions and assistance during lapses or terminations of their insurance coverage.
- Responded to and resolved all customer complaints.
Client Eligibility Supervisor III
Arizona's Children Association
Phoenix, AZ
01.2016 - 06.2021
- Trained and supervised eligibility team, enhancing team capabilities and ensuring compliance with eligibility standards.
- Coordinated with AHCCCS, RBHAs, and TPL insurance companies to confirm service coverage and resolve eligibility discrepancies, ensuring uninterrupted access to services.
- Validated all clients' eligibility via AHCCCS, RBHA's, and TPL's, confirming services covered.
- Collaborated with Finance and Accounting Departments to identify patterns in eligibility and claims rejections, facilitating accurate billing resubmissions.
- Maintained and reconciled daily and monthly departmental billing reports, and spreadsheets related to billing.
Program/Site Coordinator
Arizona's Children Association
Globe and Apache Junction, AZ
02.2002 - 12.2015
- Ensured site compliance with state and federal guidelines, maintaining operational standards.
- Assisted with site reviews for state licensing visits.
- Coordinated regular meetings for support staff, improving communication and fostering teamwork.
- Prioritized support functions with staff, ensuring timely and efficient service delivery.
- Managed front desk operations to ensure customer service availability.
- Trained and supervised all front-office staff.
- Ensured offices were appropriately stocked with all needed supplies.
- Supported Executive Administration, Finance, HR, and Facilities in routine tasks.
- Oversaw petty cash management for all offices, ensuring accurate tracking and distribution..
Office Assistant
Arizona's Children Association
Globe, Arizona
02.1999 - 01.2002
- Provided comprehensive administrative support, including document management and supply ordering to ensure smooth office operations.
- Coordinated scheduling of appointments and meetings to optimize staff availability.
- Managed incoming calls professionally, directing inquiries to enhance communication flow within the office.
Education
Certificate of Technical Studies - Administrative Assistant
Lamson Jr College
Mesa, AZ10-1991
High School Diploma -
Globe High School
Globe, AZ 05-1989
Skills
- Insurance verification expertise
- Insurance Claims Management
- Health insurance expertise
- HIPAA compliance
- Patient management
- EMR
- Data Management
- Supervisory experience
- Team Scheduling Coordination
- Task prioritization
- Organizational skills
- Strong analytical and problem-solving skills
- Ability to work independently as well as part of a team
- Professional Communication
- Communication skills
- Customer service
- Appointment scheduling
Timeline
Patient Access Supervisor
Dignity Health Arizona General Hospital
02.2024 - Current
Client Information Processing Manager
Arizona's Children Association
07.2021 - 02.2024
Client Eligibility Supervisor III
Arizona's Children Association
01.2016 - 06.2021
Program/Site Coordinator
Arizona's Children Association
02.2002 - 12.2015
Office Assistant
Arizona's Children Association
02.1999 - 01.2002
Certificate of Technical Studies - Administrative Assistant
Lamson Jr College
High School Diploma -
Globe High School