Melanie Anguiano
Chicago,IL
Summary
Proactive Director of Internal Operations and Senior Account Manager with 10+ years of experience developing high-performing teams and boosting client satisfaction through exceptional relationship management. Skilled in operations and team management, cross-functional collaboration, and securing key partnerships. Offering strong communication and issues resolution capabilities to drive organizational growth.
Overview
15
15
years of professional experience
Work History
Director of Internal Operations
SOARDIST
09.2019 - 08.2024
- Oversaw operations across 5 distinct departments, ensuring alignment with organizational goals and fostering a culture of collaboration and excellence for a 4 million dollar company.
- Mentored and guided a team of 9 employees, resulting in an 80% increase in team productivity and a 100% improvement in employee satisfaction scores over 5 years.
- Led initiatives that improved decision-making processes, resulting in a 75% reduction in project turnaround time and enhanced interdepartmental communication.
- Achieved a 100% increase in client satisfaction scores through effective relationship management and the prompt resolution of issues, leading to an 80% increase in client retention.
- Successfully recruited, hired, trained, and managed the onboarding process for 6 new team members.
Senior Account Manager
Orbus Exhibit & Display Group
06.2009 - 07.2014
- Developed long-lasting client relationships by providing exceptional customer service and support for 300-500 accounts.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients for 1,000 + products.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed and maintained strong working relationships with professionals within Midwest territory.
Education
College -
Morton College
Cicero, IL2001
High School Diploma -
Maria High School
Chicago, IL2000
Skills
- Verbal and written communication
- Operations Management
- Team Management
- Issues Resolution
Timeline
Director of Internal Operations
SOARDIST
09.2019 - 08.2024
Senior Account Manager
Orbus Exhibit & Display Group
06.2009 - 07.2014
College -
Morton College
High School Diploma -
Maria High School
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