MELANIE APODAC
Peoria,AZ
Summary
Veterinary Customer Service Representative with over 10 years of experience in high-volume animal hospitals and specialty practices. Skilled in medical triaging, financial reconciliation, multi-provider scheduling, and staff onboarding. Proficient in Cornerstone, Vetspire, and AVImark, enhancing operational efficiency and client interactions.
Overview
11
11
years of professional experience
Work History
Veterinary Assistant / Receptionist
Lovet Pet Health Care
Happy Valley, AZ
03.2026 - Current
- Cultivated long-term client trust, de-escalating complex financial conversations and emotional end-of-life situations with deep empathy to maintain a 96% client satisfaction rating.
- Managed communications for 40+ daily appointments, triaging emergency cases and organizing routine wellness scheduling to ensure timely patient care.
- Optimized front-desk workflows, reducing lobby wait times by 90% through seamless patient verification and rapid room transitions.
- Executed financial administration, overseeing reconciliation, pet insurance claims, and medical record audits to maintain accurate financial operations.
Administrative Assistant / Executive Assistant
Wedgewood Pharmacy
Scottsdale, AZ
04.2025 - 12.2025
- Coordinated high-volume pharmacy office operations, handling complex multi-calendar scheduling, executive travel logistics, and internal correspondence.
- Coordinated high-volume pharmacy office operations, managing multi-calendar scheduling, executive travel logistics, and internal correspondence to ensure seamless daily operations.
- Acted as the core liaison between internal departments to optimize cross-functional workflow efficiency and systemic data entry accuracy.
- Managed confidential documentation and generated executive business reports, maintaining office inventory controls to support operational needs.
Lead CSR
Dermatology 4 Animals
, Arizona
03.2024 - 02.2025
- Conducted interviews, onboarded, and trained front-of-house employees on practice metrics and client communications to enhance team integration.
- Coordinated multi-provider scheduling and assisted veterinarians with animal restraint and medication administration to streamline operations.
- Managed front-of-house medical inventory and audited supplies to ensure consistent stock availability for rooms and retail space.
Dispatcher / Customer Service
Sunstate Technology Group
Phoenix, AZ
10.2019 - 08.2021
- Directed dispatch operations for 15 on-site technicians, tracking live locations and resource allocation to ensure immediate client technical support.
- Collaborated with CEO and Owner in daily briefings to address equipment shortages and monitor client health metrics.
- Supervised administrative procedures, managing employee timecard approvals and PTO tracking while streamlining workspace workflows.
Lead Product Specialist
Edgenuity
Scottsdale, AZ
07.2018 - 07.2019
- Collaborated with regional directors to assess floor productivity and optimize employee workflows for consistent daily output.
- Supported Edgenuity school partners with product guidance and platform troubleshooting.
- Trained educators on Edgenuity curriculum tools and classroom workflows.
- Led product onboarding for new Edgenuity accounts and user teams.
Animal Cruelty Investigator / Dispatcher
Arizona Humane Society
07.2017 - 03.2018
- Enforced state and regional animal welfare laws in collaboration with local police, health departments, and law enforcement agencies to ensure compliance and protection for animals.
- Captured stray animals safely and coordinated housing and care logistics while directing adoption services to promote successful placements.
- Investigated animal cruelty and neglect complaints across Arizona Humane Society service areas.
- Conducted field welfare checks on injured, abandoned, and dangerous animals.
- Documented case notes, witness statements, and evidence for legal review.
Veterinary Assistant / Receptionist
Sunburst Animal Hospital
Glendale, AZ
12.2015 - 07.2017
- Executed front office and clinical duties, managing billing, scheduling surgeries, overseeing client discharges, and providing direct veterinary assistance.
- Assisted veterinarians with examinations, vaccinations, and treatment preparation at pet health care clinic
- Restrainted dogs and cats safely during procedures and diagnostic testing
- Prepared exam rooms, surgical areas, and instruments for daily patient care
Education
Associate of Arts - Veterinary Care
Carrington College
Skills
- Patient handling
- Animal restraint
- Veterinary charting
- Veterinary software management
- Medical billing
- Practice operations management
- Client communication
- Team Collaboration
Timeline
Veterinary Assistant / Receptionist
Lovet Pet Health Care
03.2026 - Current
Administrative Assistant / Executive Assistant
Wedgewood Pharmacy
04.2025 - 12.2025
Lead CSR
Dermatology 4 Animals
03.2024 - 02.2025
Dispatcher / Customer Service
Sunstate Technology Group
10.2019 - 08.2021
Lead Product Specialist
Edgenuity
07.2018 - 07.2019
Animal Cruelty Investigator / Dispatcher
Arizona Humane Society
07.2017 - 03.2018
Veterinary Assistant / Receptionist
Sunburst Animal Hospital
12.2015 - 07.2017
Associate of Arts - Veterinary Care
Carrington College