MELANIE ARMACOST
Milford,OH
Summary
Dedicated and dependable Medical Assistant skilled in thriving in fast-paced work environments, consistently achieving timely completion of all assigned tasks. Possessing a wealth of experience and unwavering motivation, highly organized, proactive, and punctual. With a strong team-oriented mentality, strives to contribute to the success of the healthcare team while delivering exceptional patient care.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Efficient [Desired Position] with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Medical Assistant
UC Health
12.2011 - 08.2021
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Contacted pharmacies to submit and refill patients' prescriptions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Followed all principles of asepsis and infection control to meet patient safety guidelines
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Administered rapid tests for COVID and strept to help clinical staff assess conditions
- Contributed to office operations by triaging patients by severity of medical complaint
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
- Coordinated and executed medical waste disposal according to governmental and organizational standards
- Batch-scanned and indexed patient charts to improve data availability while maintaining security
- Measured patient peak flows to improve workflow efficiency
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost
- Processed and produced ER, OR and portable x-ray information to assist diagnosis
- Helped residents achieve program goals and increase independence
Manufacturing Production Associate
Sonoco Products Inc
06.2006 - 02.2009
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Engaged in regular review meetings to discuss production performance and set future goals.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Improved product quality with meticulous quality control checks.
Collection Customer Service Representative
General Revenue Corporation
09.2001 - 05.2006
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
Education
Associate of Science - Medical Assisting
Lincoln Technical Institute
Springdale, OH09.2011
Skills
- Multitasking
- Team building
- Data management
- Training & Development
- Customer service
- Active listening
- Organization
- Collaboration
- Computer skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
References
References available upon request
Timeline
Medical Assistant
UC Health
12.2011 - 08.2021
Manufacturing Production Associate
Sonoco Products Inc
06.2006 - 02.2009
Collection Customer Service Representative
General Revenue Corporation
09.2001 - 05.2006
Associate of Science - Medical Assisting
Lincoln Technical Institute
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