Melanie Arreola
Sunnyvale,CA
Summary
Adaptable and personable professional delivering friendly service. Goal-oriented and independent in tackling organizational tasks. Extensive experience with Microsoft Office for efficient task completion. Strong customer service skills, professionalism, and excellent communication abilities enhance candidate value.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Parking Enforcement Officer
Propark Parking Enforcement
07.2023 - 05.2024
- Enforce parking rules and regulations
- Powerwash the windmasters so they are clean for next use
- Take pictures and make sure block offs are nice and done for the next day
- In charge of concert windmasters as well as blocking of entry ways into the concert area
- Make sure there are no overnight stay vehicles at any google buildings
- Have multiple tasks that are called block offs and I will do set ups and takedowns which will resonate on block offs using however many cones that you use to set up for the block off and take down when the due date is up
- License read when in a work vehicle with cameras to take pictures of license plates called LPRS which is license plate readings
Front Desk/Gym Receptionist
Elite Amour
01.2022 - 03.2024
- Greet all members and guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Answering phone inquiries
- Providing customer service
- Scheduling appointments and classes
- Processing payments and maintaining accurate records
- Make sure gym equipment is wiped down
- Keep the gym clean and organized
- Maintain bathrooms
Patrol Officer
Signal 88 Security
01.2022 - 07.2023
- Patrolling and monitoring activities on the company’s premises regularly to discourage criminals
- Ensure the environment is safe and secure
- Evict trespassers, violators, and call the proper authority if necessary for back up
- Prevent crime, anyone breaking any rules, and to enforce the law
- Providing detailed reports on daily activities and any incidents that may have occurred to management
Picker/Sorter Associate
Amazon Warehouse
08.2020 - 12.2021
- Pull customer orders and pack them for shipping
- Assess products for quality - making sure boxes or products are not damaged
- Use technology like scanners, computers, and handled printers
- Follows good manufacturing practices and required work safety procedures
Dental Assistant Trainee
Elite Dental Care
10.2020 - 11.2021
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient
- Broke down and set up equipment and sanitized various dental tools
- Managed infection control by preparing and sterilizing instruments and equipment
- Learned how to also do some front desk work
Hostess
Red Robins, Inc
07.2019 - 08.2020
- Greeted guests and gathered information to seat groups or place on waitlist
- Greeted customers, answered questions, and recommended specials to increase profits
- Monitored dining area to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Communicated with servers about new tables, changes in food availability and customer comments
- Offering seating and other special accommodations to customers according to preferences and dining area volume
To Go Waitress/Server
Red Robins, Inc
07.2019 - 08.2020
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Prepared salads, appetizers, and garnishes to assist kitchen staff
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
- Completed opening and closing checklists to facilitate smooth restaurant operations
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
Brand Representative
Hollister, co
08.2018 - 07.2019
- Provided world class customer service by using people skills to build quality relationships with customers, prioritize customer requests, recommend alternate options to customers, and communicate sales within the store
- Maintained the sales floor and presentation standards, and upheld the company's brand
- Completed sales through register usage and ordering in store, and assisted with store marketing and visual displays
- Held knowledge of the store's daily sales plans and conversion rates to push and reach the store's goals
Education
AA - Health and Science Degree
San Joaquin Delta College
Stockton, CA10.2024
Obtained credit - transfer
Evergreen Valley College
San Jose, CA09.2020
High School Diploma -
Yerba Buena High School
San Jose, CA06.2018
Skills
- Customer service
- Time management
- Organization
- Scheduling and appointment management
- Inventory management
- Social media marketing
- Conflict resolution
- Sales and promotion
- Payment processing
- Database management
- Administrative support
- Attention to detail
- Communication
- Team collaboration
- Problem-solving
Certification
- Security Guard, 6587834, 11/30/23
- CPR Certification, 17550637404, 07/11/24
Timeline
Parking Enforcement Officer
Propark Parking Enforcement
07.2023 - 05.2024
Front Desk/Gym Receptionist
Elite Amour
01.2022 - 03.2024
Patrol Officer
Signal 88 Security
01.2022 - 07.2023
Dental Assistant Trainee
Elite Dental Care
10.2020 - 11.2021
Picker/Sorter Associate
Amazon Warehouse
08.2020 - 12.2021
Hostess
Red Robins, Inc
07.2019 - 08.2020
To Go Waitress/Server
Red Robins, Inc
07.2019 - 08.2020
Brand Representative
Hollister, co
08.2018 - 07.2019
AA - Health and Science Degree
San Joaquin Delta College
Obtained credit - transfer
Evergreen Valley College
High School Diploma -
Yerba Buena High School
- Security Guard, 6587834, 11/30/23
- CPR Certification, 17550637404, 07/11/24
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