Melanie Barrera
Cedar Park,TX
Summary
I started off as a bagger and worked my way up the ladder. I got promoted to cashier, then trainer/ mentor, and now service lead where I help my department grow, develop, and help maintain business.
Overview
3
3
years of professional experience
Work History
Service Lead
H-E-B
2800 E Whitestone Blvd Cedar Park, TX 78613
06.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Associate of Business Administration - Business Administration
Austin Community College
Austin, TX05.2024
High School Diploma -
Vista Ridge High School
Leander, TX05.2022
Skills
- Maintaining Clean Work Areas
- Safety Rules Regulations
- Inventory Control Processes
- Training Development Aptitude
Accomplishments
Back when I was cashier I was partner of the month and I hold a scholarship with H-E-B
Languages
Spanish
Native or Bilingual
Timeline
Service Lead
H-E-B
06.2020 - Current
Associate of Business Administration - Business Administration
Austin Community College
High School Diploma -
Vista Ridge High School